Remote ServiceNow Platform Engineer (ITSM/HRSD)

Lightspeed Commerce; United States; Remote; USD 60,000 - 74,000; Full time

Benefits offered by this job

Flexible paid time off

Equity options

Pension contributions

Training opportunities

Wellness credit

Volunteer time off

Employee networks

MacBook purchase program

Enhanced parental leave

Job summary

Lightspeed Commerce is seeking a hands-on ServiceNow Developer to own day-to-day configuration, development, and support of our ServiceNow instance, spanning ITSM and HRSD. You’ll build, integrate, and optimize across dev, staging, and production environments while collaborating with IT and business stakeholders.

You’ll drive upgrades, deliver enhancements, and establish reusable patterns, with strong emphasis on security, documentation, and scalable solutions in a fast-paced enterprise setting.

Qualifications

• Hands-on experience developing and administering ServiceNow across ITSM/HRSD.
• Strong JavaScript skills, including GlideRecord and GlideAjax.
• Experience with Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, and Service Catalog development.
• Experience designing and troubleshooting REST/SOAP integrations, OAuth, webhooks, and enterprise integrations.
• Solid understanding of ITSM processes and how they map to ServiceNow solutions.
• Ability to independently troubleshoot complex issues across ServiceNow and connected systems.
• Strong problem-solving, communication, and documentation skills.
• Experience collaborating with stakeholders to translate business requirements into scalable technical solutions.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Develop and configure ServiceNow: Build and maintain applications, catalog items, record producers, workflows, Business Rules, Client Scripts, UI Policies, Script Includes, UI Actions, and other platform components.
• Build integrations: Design, develop, and troubleshoot integrations between ServiceNow and third-party systems using REST/SOAP APIs, OAuth, webhooks, Integration Hub, MCP, and iPaaS platforms such as Workato.
• Maintain and optimize the platform: Monitor platform health, troubleshoot performance issues, optimize scripts and flows, and ensure solutions remain scalable and maintainable.
• Support ServiceNow applications like ITSM & HRSD: Help deliver and improve Incident, Problem, Change, Request, and HR-related workflows and automations.
• Manage access and security: Administer roles, ACLs, permissions, and other platform access controls in line with security and audit requirements.
• Resolve complex issues: Act as an escalation point for platform-level incidents, perform root cause analysis, and coordinate with infrastructure, security, vendors, and other technical teams when issues span multiple systems.
• Deliver enhancements and projects: Partner with stakeholders to gather requirements, prioritize the backlog, design solutions, and take work through development, testing, deployment, and post-launch support.
• Drive platform consistency: Establish reusable development patterns and standards for workflows, notifications, approvals, documentation, and user experiences.
• Support upgrades and releases: Evaluate new ServiceNow releases, test upgrades, remediate breaking changes, and adopt relevant new platform capabilities.
• Document and enable: Maintain technical documentation, runbooks, integration documentation, and user procedures, and provide support or training when needed.

Skills

ServiceNow development

JavaScript (GlideRecord, GlideAjax)

ITSM/HRSD configuration

REST/SOAP integrations

Workflow/Automation design

Troubleshooting & root cause analysis

Stakeholder communication

Documentation skills

Multiple priorities management

Tools

Workato

Job description

Lightspeed Commerce is seeking a hands-on ServiceNow Developer to own day-to-day configuration, development, and support of our ServiceNow instance, spanning ITSM and HRSD. You’ll build, integrate, and optimize across dev, staging, and production environments while collaborating with IT and business stakeholders.

You’ll drive upgrades, deliver enhancements, and establish reusable patterns, with strong emphasis on security, documentation, and scalable solutions in a fast-paced enterprise setting.