ServiceNow L2/L3 Developer – ITSM & HRSD

TriluxTech; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

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Job summary

TriluxTech is seeking a hands-on ServiceNow L2/L3 Developer with 4–6 years of experience in development, configuration, and platform maintenance. The role emphasizes ITSM, HRSD exposure, upgrades, and strong troubleshooting across modules, with focus on Service Portal and Employee Center.

The ideal candidate will design scalable solutions, manage integrations, and ensure platform stability, delivering high-quality service within agreed SLAs.

Qualifications

• 4–6 years of hands-on ServiceNow development and configuration experience.
• Strong and demonstrable experience in ServiceNow ITSM.
• Hands-on experience with ServiceNow platform upgrades, including regression testing and skipped record remediation.
• Practical experience with both Service Portal and Employee Center.
• Experience in HRSD or at least one additional ServiceNow module, such as ITOM, CSM, or ITAM.

Responsibilities

• Develop, configure, and enhance ServiceNow applications, modules, workflows, catalog items, forms, and automation solutions.
• Work on Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer.
• Develop reusable, scalable solutions following ServiceNow best practices.
• Handle incidents, service requests, defects, and enhancements in line with business SLAs.
• Demonstrate strong hands-on experience with ServiceNow ITSM.
• Review and remediate skipped records during upgrades.
• Support clone activities and manage environment alignment.
• Develop, configure, and enhance Service Portal and Employee Center experiences.
• Develop and maintain REST and SOAP integrations.
• Work with CMDB, Discovery, and related automation initiatives.
• Investigate and resolve complex technical issues involving scripts, workflows, integrations, and UI configurations.
• Perform root cause analysis and implement permanent fixes for recurring issues.
• Support platform incidents and escalations while ensuring timely resolution.
• Maintain technical documentation and follow established support processes.
• Communicate progress, risks, and issue status clearly.
• Ensure quality delivery and adherence to development standards and SLAs.

Skills

ServiceNow Development

Configuration

Troubleshooting

ITSM

HRSD

Service Portal

Employee Center

REST Integrations

SOAP Integrations

CMDB

Discovery

Flow Designer

Business Rules

Script Includes

Client Scripts

UI Policies

Tools

IntegrationHub

Discovery

CMDB

Job description

TriluxTech is seeking a hands-on ServiceNow L2/L3 Developer with 4–6 years of experience in development, configuration, and platform maintenance. The role emphasizes ITSM, HRSD exposure, upgrades, and strong troubleshooting across modules, with focus on Service Portal and Employee Center.

The ideal candidate will design scalable solutions, manage integrations, and ensure platform stability, delivering high-quality service within agreed SLAs.