Remote ServiceNow MID Server Admin - ITOM & Discovery expert

GovCIO; Alexandria (VA); On-site; USD 100,000 - 120,000; Full time

Job summary

GovCIO is seeking a ServiceNow MID Server Administrator to deploy, configure, monitor, and troubleshoot MID Servers for US Coast Guard support. This remote role focuses on CMDB accuracy, Discovery, and ITOM activities across on-prem and cloud environments.

You will work with security, network, and server teams to ensure secure MID Server operations, upgrades, and integration health, while maintaining documentation and operational procedures.

Qualifications

• DoD 8570 IAT Level II certification (Security+ CE, CySA+, CCNA Security).
• Experience deploying, configuring, maintaining, and troubleshooting ServiceNow MID Servers across complex enterprise systems.
• Practical technical experience supporting ServiceNow ITOM workflows, Discovery schedules, and CMDB data consistency.
• Comprehensive operational understanding of secure communication baselines, firewall requirements, and certificate management.
• Strong experience troubleshooting credential behaviors (Active Directory, SNMP, SSH, WMI), network boundaries, and multi-domain integration pathways.

Responsibilities

• Install, configure, and maintain MID Servers across environments to support Discovery and integrations.
• Monitor MID Server health, performance, availability, and connectivity.
• Manage MID Server lifecycle including upgrades, patches, and certificate renewals.
• Troubleshoot and resolve MID Server communication, credential, firewall, routing, and connectivity issues.
• Support ServiceNow Discovery by configuring schedules, credentials, IP ranges, and network access requirements.
• Work with infrastructure, network, cybersecurity, and server administration teams to ensure MID Server functionality and compliance.
• Configure and maintain integrations between ServiceNow and enterprise tools (MECM/SCCM, Tanium, SolarWinds, SNMP devices, AD, cloud platforms).
• Support Service Mapping, Event Management, ITOM Visibility, and other capabilities requiring MID Server connectivity.
• Develop and maintain operational procedures, architecture diagrams, documentation, SOPs, and knowledge articles.
• Monitor Discovery and integration logs to identify failures and data quality issues.
• Coordinate firewall requests, DNS requirements, service account management, and certificate management activities.
• Assist with CMDB population, reconciliation, data collection, synchronization, and data accuracy initiatives.
• Participate in troubleshooting sessions, incident response activities, and root cause analysis.

Skills

MID Server

ServiceNow ITOM

Discovery schedules

CMDB data accuracy

Root cause analysis

Firewall requirements

Certificate management

Active Directory

SNMP

SSH

WMI

Windows/Linux

Cloud environments

Job description

GovCIO is seeking a ServiceNow MID Server Administrator to deploy, configure, monitor, and troubleshoot MID Servers for US Coast Guard support. This remote role focuses on CMDB accuracy, Discovery, and ITOM activities across on-prem and cloud environments.

You will work with security, network, and server teams to ensure secure MID Server operations, upgrades, and integration health, while maintaining documentation and operational procedures.