Remote ServiceNow MID Server Administrator for ITOM

GovCIO; Alexandria (VA); Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

100% remote

Job summary

GovCIO is seeking a ServiceNow MID Server Administrator to deploy, configure, maintain, monitor, and troubleshoot MID Servers enabling secure communication between the ServiceNow platform and on-premises or cloud-based infrastructure. This role supports CMDB accuracy, Discovery, Service Mapping, Event Management, Orchestration, and third-party integrations.

The position is 100% remote and supports US Coast Guard requirements.

Qualifications

• DoD 8570 IAT Level II certification (Security+ CE, CySA+, CCNA Security).
• Experience deploying, configuring, maintaining, and troubleshooting ServiceNow MID Servers across complex enterprise systems.
• Practical technical experience supporting ServiceNow ITOM workflows, Discovery schedules, and CMDB data consistency.
• Comprehensive operational understanding of secure communication baselines, firewall requirements, and certificate management.
• Strong experience troubleshooting credential behaviors (Active Directory, SNMP, SSH, WMI), network boundaries, and multi-domain integration pathways.
• Proficiency in monitoring infrastructure health, reviewing integration logs, and performing root cause analysis.
• Strong foundational understanding of diverse IT domains including enterprise serialization, Windows/Linux server administration, network protocols, and cloud environments.

Responsibilities

• Install, configure, and maintain MID Servers across environments to support Discovery and integrations.
• Monitor MID Server health, performance, availability, and connectivity for stable operations.
• Manage MID Server lifecycle including upgrades, patches, and certificate renewals.
• Troubleshoot MID Server communication, credential, firewall, routing, and connectivity issues.
• Support ServiceNow Discovery by configuring schedules, credentials, IP ranges, and access requirements.
• Coordinate with infrastructure, network, cybersecurity, and server teams for MID Server functionality and compliance.
• Configure and maintain integrations between ServiceNow and tools like MECM/SCCM, Tanium, SolarWinds, SNMP devices, AD, and cloud platforms.
• Support Service Mapping, Event Management, ITOM Visibility, and other platform capabilities requiring MID Server connectivity.
• Develop and maintain operational procedures, diagrams, documentation, SOPs, and knowledge articles.
• Monitor Discovery and integration logs to identify failures, bottlenecks, and data quality issues.
• Coordinate firewall requests, DNS requirements, service account management, and certificate management activities.
• Assist with CMDB population, reconciliation, data collection, synchronization, and data accuracy initiatives.
• Participate in troubleshooting sessions, incident response, and root cause analysis.
• Ensure compliance with security policies, least-privilege access controls, and government/organizational standards.
• Provide recommendations for MID Server scaling, redundancy, high availability, and performance optimization.

Skills

MID Server administration

ServiceNow ITOM

Root cause analysis

Network troubleshooting

Secure communications

Education

High School with 9+ years experience

DoD 8570 IAT Level II

Tools

Active Directory

SNMP

SSH

WMI

MECM/SCCM

Tanium

SolarWinds

Cloud platforms

Job description

GovCIO is seeking a ServiceNow MID Server Administrator to deploy, configure, maintain, monitor, and troubleshoot MID Servers enabling secure communication between the ServiceNow platform and on-premises or cloud-based infrastructure. This role supports CMDB accuracy, Discovery, Service Mapping, Event Management, Orchestration, and third-party integrations.

The position is 100% remote and supports US Coast Guard requirements.