Senior ServiceNow Ops & MID Server Engineer (Remote)

NetImpact Strategies Inc.; United States; Remote; USD 90,000 - 115,000; Full time

Benefits offered by this job

Health insurance

401(k) Plan

PTO and holidays

Tuition reimbursement

Job summary

NetImpact Strategies Inc. is seeking a Senior Operations System Administrator to manage ServiceNow platform operations for a Federal Agency. The role emphasizes MID Servers, VMs/OS, connectivity, and security controls, with early and late-window coverage.

U.S. citizenship and a background investigation are required. The position follows a Monday–Friday schedule with shifts that may include after-hours and on-call rotations.

Qualifications

• Five or more years providing operational support to enterprise ServiceNow implementations, including complex troubleshooting and production support.
• Strong experience with ServiceNow MID Servers plus Windows/Linux system administration, VM operations, networking/connectivity fundamentals, certificates, authentication, queues, and service accounts.
• Experience with configuration/change management, preventive maintenance, security controls, backups/recovery, incident/problem management, and off-hours production support.
• Multiple ServiceNow certifications relevant to the supported environment; CSA strongly preferred or required where mandated by the applicable labor category.
• Experience coordinating ServiceNow Support cases and cross-team troubleshooting in a shared enterprise environment.
• Ability to work the assigned coverage window and participate in planned after-hours/on-call events.

Responsibilities

• Provide early or late-window operational ownership for ServiceNow platform-support infrastructure, with emphasis on MID Servers, supporting VMs/operating systems, connectivity, queues, maintenance, and continuity.
• Perform deep troubleshooting, preventative/corrective maintenance, performance monitoring, configuration management, and restoration across ServiceNow operational dependencies.
• Investigate MID Server availability, ECC queue conditions, authentication/connectivity failures, certificate/credential issues, resource capacity, and infrastructure anomalies; coordinate with platform, network, cloud, identity, and security teams.
• Execute and document planned maintenance, patching, restart/recovery, backup/restore, continuity, and disaster-recovery activities in accordance with approved change and security processes.
• Provide Tier 2/Tier 3 support for incidents, problems, catalog tasks, and platform requests; maintain accurate ServiceNow records, SLA evidence, restoration notes, and handoffs.
• Implement and monitor infrastructure and platform security controls, log/audit requirements, privileged/service-account dependencies, and operational evidence; escal
• Support new integrations and platform changes by validating runtime prerequisites, certificates, network paths, service accounts, MID selection/capacity, and production readiness.
• Coordinate ServiceNow and infrastructure vendor support cases and preserve diagnostic evidence needed for root cause and problem management.
• Maintain operations procedures, queue-management instructions, recovery steps, environment baselines, asset/dependency information, and transition documentation.
• Provide structured handoff to/from the early operations team so unresolved incidents, changes, security actions, and integration conditions retain clear ownership across the service window.

Skills

ServiceNow operations

MID Servers

Windows administration

Linux administration

Networking fundamentals

Security controls

Incident/problem management

On-call support

CSA Certified ServiceNow Administrator

Education

Tools

ServiceNow

Splunk

Job description

NetImpact Strategies Inc. is seeking a Senior Operations System Administrator to manage ServiceNow platform operations for a Federal Agency. The role emphasizes MID Servers, VMs/OS, connectivity, and security controls, with early and late-window coverage.

U.S. citizenship and a background investigation are required. The position follows a Monday–Friday schedule with shifts that may include after-hours and on-call rotations.