Remote ServiceNow ITSM Transformation Manager

Ernst & Young Oman; Louisville (KY); Hybrid; USD 143,000 - 297,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) plan

Flexible vacation

Hybrid work model

Job summary

EY is seeking a ServiceNow Consulting Manager to lead transformation efforts for clients, focusing on ITSM and AI-enabled outcomes. You will drive multi-disciplinary teams, foster client relationships, and deliver architecture, design, configuration, testing and deployment across projects.

The role requires strong business acumen, communication, and ability to travel for client engagements; EY emphasizes flexible hybrid work and ongoing professional development.

Qualifications

• Bachelor's degree in a relevant field.
• Typically, no less than 4–6 years of ServiceNow ITSM project experience.
• ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of one of the following ServiceNow certifications: Implementations Specialist - ITSM, etc.
• 5+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills—executive communication, adaptability, problem solving, teamwork, relationship building, dependability, organization.
• Experience leading teams and supervising others.
• A driver's license valid in the U.S. and ability to travel.

Responsibilities

• Lead workstream delivery and ensure effective management of processes and solutions.
• Track deliverable completion and project status, ensuring alignment with performance objectives.
• Actively participate in client working sessions, leading workstreams from planning through execution and closure.

Skills

Engagement lead

Team leadership

Client relationships

Business acumen

ServiceNow ITSM

Pre-sales support

Agile & waterfall

AI in ITSM

Education

Bachelor's degree

5+ years consulting

ServiceNow CSA

ServiceNow CAD

Tools

ServiceNow

Now Platform

Pre-sales tools

Job description

EY is seeking a ServiceNow Consulting Manager to lead transformation efforts for clients, focusing on ITSM and AI-enabled outcomes. You will drive multi-disciplinary teams, foster client relationships, and deliver architecture, design, configuration, testing and deployment across projects.

The role requires strong business acumen, communication, and ability to travel for client engagements; EY emphasizes flexible hybrid work and ongoing professional development.