Remote ServiceNow ITSM Developer - Automation & ITIL Expert

Seamless Migration LLC; Oregon; Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

100% paid Medical, Dental & Vision for

6% 401K match (Vested Immediately)

29 Days PTO

Flexible Work Schedule

Tuition/Certification Reimbursement

Growth Opportunities within an Emergin

Job summary

Seamless Migration LLC is seeking a ServiceNow ITSM Developer for a fully remote role in the United States. You will configure and optimize core ITSM modules, build catalog items and workflows, and implement integrations with tools like Teams and Azure AD via IntegrationHub and REST APIs.

You will also work on service portal customization, virtual agent topics, and AI-assisted features, while maintaining code quality and supporting upgrades across environments.

Qualifications

• 3–5 years of hands-on ServiceNow ITSM development experience.
• Solid knowledge of ITIL processes and how they map to ServiceNow.
• Proficiency in JavaScript, Glide APIs, ACLs, and REST integrations.
• Experience with Flow Designer, Service Portal, and Automated Test Framework.

Responsibilities

• Configure and enhance Incident, Problem, Change, Request, Knowledge, and Service Catalog modules.
• Build catalog items, record producers, variable sets, and fulfillment flows in Flow Designer.
• Develop and maintain SLAs, assignment rules, notifications, and approval workflows.
• Customize Service Portal and Employee Center experiences, including widgets as needed.
• Build integrations with monitoring, collaboration, and identity tools via IntegrationHub and Scripted REST APIs.
• Configure Virtual Agent topics and support Predictive Intelligence or Now Assist use cases.
• Write server- and client-side scripts while following platform best practices and minimizing technical debt.
• Support upgrades, ATF test creation, and release management through instance stack environments.
• Troubleshoot production issues and provide tier-3 platform support.

Skills

ServiceNow development

ITIL processes

JavaScript

Glide APIs

REST integrations

Flow Designer

Service Portal

Automated Test Framework

Tools

IntegrationHub

Scripted REST APIs

Now Assist / AI features

Job description

Seamless Migration LLC is seeking a ServiceNow ITSM Developer for a fully remote role in the United States. You will configure and optimize core ITSM modules, build catalog items and workflows, and implement integrations with tools like Teams and Azure AD via IntegrationHub and REST APIs.

You will also work on service portal customization, virtual agent topics, and AI-assisted features, while maintaining code quality and supporting upgrades across environments.