ServiceNow ITSM Developer

Seamless Migration; Oregon; Híbrido; USD 110.000 - 140.000; Tempo integral

Benefícios oferecidos por esta vaga

100% paid Medical, Dental & Vision for

6% 401K match (Vested Immediately)

29 Days PTO

Flexible Work Schedule

Tuition/Certification Reimbursement

Growth Opportunities within an Emergin

Resumo da vaga

Seamless Migration LLC is seeking a ServiceNow ITSM Developer for a fully remote role in the United States. You will configure and optimize core ITSM modules, build catalog items and workflows, and implement integrations with tools like Teams and Azure AD via IntegrationHub and REST APIs.

You will also work on service portal customization, virtual agent topics, and AI-assisted features, while maintaining code quality and supporting upgrades across environments.

Qualificações

• 3–5 years of hands-on ServiceNow ITSM development experience.
• Solid knowledge of ITIL processes and how they map to ServiceNow.
• Proficiency in JavaScript, Glide APIs, ACLs, and REST integrations.
• Experience with Flow Designer, Service Portal, and Automated Test Framework.

Responsabilidades

• Configure and enhance Incident, Problem, Change, Request, Knowledge, and Service Catalog modules.
• Build catalog items, record producers, variable sets, and fulfillment flows in Flow Designer.
• Develop and maintain SLAs, assignment rules, notifications, and approval workflows.
• Customize Service Portal and Employee Center experiences, including widgets as needed.
• Build integrations with monitoring, collaboration, and identity tools via IntegrationHub and Scripted REST APIs.
• Configure Virtual Agent topics and support Predictive Intelligence or Now Assist use cases.
• Write server- and client-side scripts while following platform best practices and minimizing technical debt.
• Support upgrades, ATF test creation, and release management through instance stack environments.
• Troubleshoot production issues and provide tier-3 platform support.

Conhecimentos

ServiceNow development

ITIL processes

JavaScript

Glide APIs

REST integrations

Flow Designer

Service Portal

Automated Test Framework

Ferramentas

IntegrationHub

Scripted REST APIs

Now Assist / AI features

Descrição da vaga

ABOUT US

Seamless Migration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) started in 2021 with the purpose of enabling businesses and organizations through automation. Our goal is to help organizations discover, implement, and maintain solutions which evolve and mature with their ever-changing business needs. We believe in applying agile methodologies in all aspects of our business practices and use these methods to ensure effective results for our clients.

Seamless Migration is seeking a career and customer oriented ServiceNow ITSM Developer to join our team.

Location

• 100% Remote in the US

What you’ll do

• Configure and enhance Incident, Problem, Change, Request, Knowledge, and Service Catalog modules
• Build catalog items, record producers, variable sets, and fulfillment flows in Flow Designer
• Develop and maintain SLAs, assignment rules, notifications, and approval workflows
• Customize Service Portal and Employee Center experiences, including widgets as needed
• Build integrations with monitoring, collaboration, and identity tools (e.g., Teams, Slack, Azure AD/Entra ID) via IntegrationHub and Scripted REST APIs
• Configure Virtual Agent topics and support Predictive Intelligence or Now Assist use cases
• Write server- and client-side scripts while following platform best practices and minimizing technical debt
• Support upgrades, ATF test creation, and release management through instance stack environments
• Troubleshoot production issues and provide tier-3 platform support

What you bring

• 3-5 years of hands-on ServiceNow development experience with a strong ITSM focus
• Solid knowledge of ITIL processes and how they map to ServiceNow
• Proficiency in JavaScript, Glide APIs, ACLs, and REST integrations
• Experience with Flow Designer, Service Portal, and Automated Test Framework
• Ability to translate business requirements into technical designs and clear user stories

Nice to have

• ServiceNow CSA, CAD, and CIS-IT Service Management certifications
• ITIL 4 Foundation
• Experience with ITOM (Event Management, Discovery) or Hardware Asset Management
• Exposure to Now Assist / generative AI features on the platform

Benefits

• 100% paid Medical, Dental & Vision for Our Employee
• 6% 401K match (Vested Immediately)
• 29 Days' PTO
• Flexible Work Schedule
• Tuition/Certification Reimbursement
• Growth Opportunities w/in an Emerging Defense Company

EEO Statement

All your information will be kept confidential according to EEO guidelines