Remote ServiceNow Business Process Analyst (Contract)

Servicenow; Arizona; Vor Ort; USD 82.656 - 88.166; Teilzeit

Zusammenfassung

ServiceNow Business Process Analyst is a contract role focused on transforming IT request management for an acquired facility. The analyst will collaborate with Catalog/Process Owners to migrate processes to an enterprise system, determine new form requirements, and ensure alignment with design principles.

Responsibilities include documenting requirements, testing forms, coordinating SMEs, and educating newly acquired IT support teams on the enterprise process and tool. Remote work in ET hours.

Qualifikationen

• Must have ServiceNow BA experience.

Aufgaben

• Review and document current state of IT request management for acquired facility, including front end and back end processes.
• Work with Service Catalog/Request Process Owner and Manager to recommend approach for converting current request management process to enterprise process and tool.
• Determine if new service request forms need to be created.
• Gather and document service requests requirements for new and transitioning existing requests to enterprise requests.
• Ensure that service request requirements align to the client's service request design guiding principles.
• Determine appropriate catalog and categorization to place service request.
• Obtain signoff of service request design.
• Document work in Service Now Agile application.
• Report on progress, risks, issues, etc.
• Test service request forms and coordinate testing by SMEs.
• Assist with communications relative to service request changes, adds, etc.
• Assist with education of newly acquired IT support teams on the enterprise request management process and tool.
• Revise/create handouts to assist both fulfillers of IT service requests and general caregivers who place the requests.

Kenntnisse

ServiceNow BA

ITSM

ITBM

Outlook

MS Teams

MS Office

SharePoint

Ausbildung

HS

JC

College Bachelor's

Tools

ServiceNow

Outlook

MS Teams

MS Office

SharePoint

Jobbeschreibung

ServiceNow Business Process Analyst is a contract role focused on transforming IT request management for an acquired facility. The analyst will collaborate with Catalog/Process Owners to migrate processes to an enterprise system, determine new form requirements, and ensure alignment with design principles.

Responsibilities include documenting requirements, testing forms, coordinating SMEs, and educating newly acquired IT support teams on the enterprise process and tool. Remote work in ET hours.