Remote ServiceNow Architect - Lead Platform & Integrations

iLabs Inc; Kansas City (MO); Remote; USD 120,000 - 190,000; Full time

Job summary

iLabs Inc. is seeking a highly skilled ServiceNow Technical Architect to oversee development, customization, and integration of ServiceNow applications.

You will lead a team of developers and drive platform excellence, including ITSM, CSM, HRSD, ITOM, and ITAM modules, with strong API integration capabilities. The role requires hands-on leadership, a deep technical background, and a proven ability to translate business needs into scalable ServiceNow solutions.

Qualifications

• Minimum 5+ years of experience in ServiceNow.
• At least 4 years in a ServiceNow Architect role.
• Strong technical background with platform knowledge.

Responsibilities

• Oversee ServiceNow platform administration and reliability.
• Lead design and deployment of custom ServiceNow apps.
• Manage integrations with REST/SOAP APIs.
• Provide technical leadership and mentorship to developers.
• Coordinate with project managers to ensure timely delivery.
• Collaborate with business stakeholders to translate needs into solutions.
• Identify and implement continuous improvements for the platform.

Skills

ServiceNow ITSM

ServiceNow CSM

HRSD

ITOM

ITAM

REST API

SOAP API

SQL

Technical leadership

Team mentoring

Stakeholder collaboration

Tools

REST API

SOAP API

SQL

Job description

iLabs Inc. is seeking a highly skilled ServiceNow Technical Architect to oversee development, customization, and integration of ServiceNow applications.

You will lead a team of developers and drive platform excellence, including ITSM, CSM, HRSD, ITOM, and ITAM modules, with strong API integration capabilities. The role requires hands-on leadership, a deep technical background, and a proven ability to translate business needs into scalable ServiceNow solutions.