Remote ServiceNow Administrator | ITIL, Upgrades & CMDB

Apexon

Baltimore (MD)

Remote

USD 80,000 - 120,000

Full time

31 hours ago

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Benefits offered by this job

Health Insurance with Dental & Vision

401K Plan

Life Insurance, STD & LTD

Paid Vacations & Holidays

Continuous Skill Based Development and

Career Advancement Opportunities

Job summary

Apexon is hiring a SNOW Administrator to manage and optimize ServiceNow applications and platform components. This role requires hands-on experience with workflows, CMDB, catalogs, integrations, and strong ITIL-based operating practices.

The successful candidate will ensure security, upgrades, and compliant operations in a remote work environment. Join Apexon to support federal customers with reliable ServiceNow services, collaborate with cross-functional teams, and contribute to continuous

Qualifications

Experience administering and configuring ServiceNow platforms.
Knowledge of ITIL-based service management operations.
Experience with federal compliance and security requirements.
Strong reporting and integration capabilities.

Responsibilities

Administer, configure, and maintain ServiceNow applications and platform components.
Develop and manage workflows, service catalogs, and CMDB configurations.
Configure and support integrations between ServiceNow and other systems.
Manage platform roles, access permissions, and reporting.
Support ITIL-based service management processes and daily operations.
Troubleshoot platform issues and resolve incidents promptly.
Support upgrades, maintenance, and platform enhancements.
Ensure platform security and regulatory compliance.
Collaborate with teams to ensure reliable ServiceNow operations.