Servicenow Administrator

Teksystems; United States; Remote; USD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

100% Remote

Global teams

Enterprise-scale exposure

Zusammenfassung

Teksystems is seeking a skilled ServiceNow Administrator with strong ITSM, CMDB and platform administration experience. This remote role supports global stakeholders and requires ITIL-aligned processes, reliable day-to-day system maintenance, and timely incident resolution.

You will configure ITSM modules (Incident, Problem, Change, Request, Knowledge), maintain CMDB data integrity and CI relationships, manage users and access, build workflows, notifications and dashboards, and monitor health

Qualifikationen

• 4+ years of experience as a ServiceNow Administrator.
• Strong hands-on experience with ServiceNow ITSM modules.
• Good understanding of CMDB, CI relationships, and data management.
• Experience in ServiceNow administration, user management, and platform configurations.
• Knowledge of Incident, Problem, Change, Request, and Service Catalog processes.
• Understanding of ServiceNow reporting and dashboards.
• Excellent troubleshooting and stakeholder management skills.
• Strong communication skills.

Aufgaben

• Administer and maintain the ServiceNow platform.
• Configure and support ITSM modules including Incident, Problem, Change, Request, and Knowledge Management.
• Manage and maintain CMDB data integrity and governance.
• Perform user administration, role management, group management, and access controls.
• Configure workflows, business rules, notifications, forms, and catalog items.
• Monitor platform health, performance, and system upgrades.
• Troubleshoot ServiceNow issues and coordinate with technical teams for resolution.
• Support integrations and data imports where required.
• Ensure compliance with ITIL best practices and organizational standards.
• Work closely with global stakeholders and support teams.

Kenntnisse

ServiceNow Admin

ITSM

CMDB

Platform Administration

ITIL

User Management

Dashboards

Troubleshooting

Communication

Ausbildung

CSA Certification

Jobbeschreibung

ServiceNow Administrator - ITSM / CMDB

Location: Remote (Work From Home)

Shift Timing: 6:00 PM - 3:00 AM IST

Experience: 4-8 Years

Job Overview

We are looking for a skilled ServiceNow Administrator with strong experience in ITSM, CMDB, and ServiceNow platform administration. The ideal candidate should possess a solid understanding of ITIL processes, ServiceNow administration, and day-to-day platform support activities.

Key Responsibilities

• Administer and maintain the ServiceNow platform.
• Configure and support ITSM modules including Incident, Problem, Change, Request, and Knowledge Management.
• Manage and maintain CMDB data integrity and governance.
• Perform user administration, role management, group management, and access controls.
• Configure workflows, business rules, notifications, forms, and catalog items.
• Monitor platform health, performance, and system upgrades.
• Troubleshoot ServiceNow issues and coordinate with technical teams for resolution.
• Support integrations and data imports where required.
• Ensure compliance with ITIL best practices and organizational standards.
• Work closely with global stakeholders and support teams.

Required Skills

• 4+ years of experience as a ServiceNow Administrator.
• Strong hands-on experience with ServiceNow ITSM modules.
• Good understanding of CMDB, CI relationships, and data management.
• Experience in ServiceNow administration, user management, and platform configurations.
• Knowledge of Incident, Problem, Change, Request, and Service Catalog processes.
• Understanding of ServiceNow reporting and dashboards.
• Excellent troubleshooting and stakeholder management skills.
• Strong communication skills.

Mandatory Qualifications

• ServiceNow CSA (Certified System Administrator) Certification
• Experience working with CMDB and ITSM processes

Preferred Qualifications

• Exposure to Discovery, Service Mapping, or Asset Management.
• Familiarity with integrations and ServiceNow platform upgrades.
• Experience supporting global customers and distributed teams.

Shift Requirement

• Must be comfortable working in a 6:00 PM to 3:00 AM IST shift.
• Remote working opportunity with flexibility to support global stakeholders.

Why Join Us?

• 100% Remote Opportunity
• Opportunity to work with global teams
• Exposure to enterprise-scale ServiceNow environments
• Collaborative and growth-oriented work culture