Remote ServiceNow Administrator | ITIL & ITSM Specialist

Central Health; United States; Hybride; USD 80 000 - 110 000; Plein temps

Résumé du poste

Central Health in the United States seeks a ServiceNow Administrator to manage and optimize the ServiceNow environment, implementing ITIL processes, user access controls, and performance improvements. You will coordinate requirements, document workflows, and drive platform enhancements for reliable service delivery.

Role requires collaboration with IT teams, CMDB health maintenance, and reporting. Remote work is allowed with occasional on-site visits to Austin, Texas as needed.

Qualifications

• 2 years experience with the ServiceNow platform.
• 2 years strong knowledge of ITIL best practices and IT service management.
• 2 years proven experience configuring and managing core ServiceNow modules: Incident, Problem, Change, Service Catalog.

Responsabilités

• Plan task/projects using department tools and track milestones.
• Manage and maintain the ServiceNow instance including users and groups.
• Document customer needs and translate into workflows and requirements.
• Implement and manage ITIL processes: Incident, Change, Problem, and Request Management.
• Maintain CMDB health to support assets and configuration.
• Collaborate with PMO and serve as SME during project planning and lifecycle.
• Provide staff training and guidance during implementations.
• Create and maintain process and knowledge documentation.
• Prepare data loading/retrieval for reporting via ServiceNow templates.

Connaissances

ServiceNow

ITIL

Workflow analysis

Documentation

Formation

Bachelor's degree

High School Diploma

Outils

Discovery

CMDB

Incident/Problem/Change/Service Catalog

Description du poste

Central Health in the United States seeks a ServiceNow Administrator to manage and optimize the ServiceNow environment, implementing ITIL processes, user access controls, and performance improvements. You will coordinate requirements, document workflows, and drive platform enhancements for reliable service delivery.

Role requires collaboration with IT teams, CMDB health maintenance, and reporting. Remote work is allowed with occasional on-site visits to Austin, Texas as needed.