ServiceNow Administrator

Central Health; Austin (TX); Híbrido; USD 85.000 - 120.000; Tempo integral

Resumo da vaga

Central Health is seeking a ServiceNow Administrator to manage and optimize our ServiceNow environment. You will implement ITIL processes, handle user access, and ensure platform performance and reliability.

A proactive problem-solver with a solid ITSM background will thrive in this role. In addition to coordinating requirements and planning, you will work with cross-functional teams to drive platform enhancements, maintain CMDB health, and train staff during deployments.

Qualificações

• 2 years experience with ServiceNow platform.
• 2 years strong knowledge of ITIL best practices and IT service management.
• 2 years proven experience configuring core ServiceNow modules: Incident, Problem, Change, Service Catalog.

Responsabilidades

• Plan tasks and track milestones using department tools to meet deadlines.
• Manage the ServiceNow instance, including user and group management and performance checks.
• Document customer needs and translate into workflows and requirements.
• Implement ITIL processes: Incident, Change, Problem, and Service Catalog.
• Maintain CMDB health using Discovery or equivalent methods.
• Collaborate with PMO and review test cases for accuracy.
• Train staff prior to implementation and provide guidance during rollout.
• Create and maintain process and knowledge documentation for team and users.
• Use Import Templates for data loading and reporting purposes.
• Develop, analyze, and revise system design procedures and quality standards.
• Work outside standard business hours when needed.

Conhecimentos

ServiceNow

ITIL best practices

Incident/Problem/Change

Service Catalog

Formação

Bachelor’s degree

High School Diploma

Ferramentas

Discovery

Descrição da vaga

As a ServiceNow Administrator, you will play a crucial role in managing and optimizing our ServiceNow environment. You will be responsible for implementing ITIL processes, managing user access, and ensuring the platform’s performance and reliability. This position requires a proactive individual with strong problem-solving skills and a deep understanding of IT service management. Work involves coordinating the planning, gathering and analysis of user requirements, procedures, and problems to drive platform enhancements and optimizations. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.

• Remote = Individuals in this position may work at an approved off-site location; however, they may be required to occasionally visit an on-site location in Austin, Texas.

Essential Functions

• Utilize standardized department tools/software systems to plan task/projects and track progress toward milestones and deadlines.
• Manage and maintain the ServiceNow instance, including user and group management, instance performance, and regular checkups.
• Clearly and thoroughly document customer’s needs and translate those into workflow diagrams, use cases and requirements.
• Implement and manage ITIL processes such as Incident Management, Change Management, Problem
• Management, and Request Management.
• Maintain CMDB health by using Discovery or equivalent methods to support Assets and Configuration.
• Collaborate with extended team and review test cases for accuracy and completeness.
• Oversee the training of staff prior to the implementation of technical and/or computer systems and offer advice and guidance during the implementation process.
• Create and maintain process and knowledge documentation for team and users.
• Utilize ServiceNow Import Templates for data loading and extraction for reporting purposes.
• Develop, analyze, and revise systems design procedures, program lines of code, test procedures, and quality standards.
• Collaborate with Project Management Office (PMO) staff and serve as a subject matter expert (SME) during project planning and the lifecycle of the project.
• Have the ability to work outside of standard business hours

MINIMUM EDUCATION

• High School Diploma or equivalent
• Bachelor’s degree

MINIMUM EXPERIENCE

• 2 years Experience with the ServiceNow platform
• 2 years Strong knowledge of ITIL best practices and IT Service Management
• 2 years Proven experience in configuring and managing core ServiceNow modules, including Incident, Problem, Change, and Service Catalog

REQUIRED CERTIFICATIONS/LICENSURE

• ITIL certification within six months of hire
• ServiceNow Certified System Administrator within 1 year of Hire.