Remote Service Scheduler & Dispatch Specialist

IronSite; United States; Remote; USD 30,000 - 39,000; Full time

Job summary

IronSite is seeking a highly organized Customer Service Representative to join our remote team. You will manage scheduling, dispatching, and customer communications to keep service operations running smoothly.

You will coordinate with field technicians and the Service Manager, handle multiple portals, and maintain accurate records in Acumatica. Strong communication and multitasking are essential.

Qualifications

• 2+ years in scheduling, dispatch, or customer service in field service or facilities maintenance.
• Experience with ERP or field service systems (Acumatica preferred).
• Comfort managing multiple customer portals and high call volume.
• High school diploma or equivalent.

Responsibilities

• Schedule and dispatch: manage all aspects of service operations and assign technicians.
• Enter and track work orders in ERP system accurately and on time.
• Communicate with customers to schedule appointments and provide updates on service status.
• Maintain records of service requests, work orders, and customer interactions.
• Coordinate site access and parts delivery; balance priority, location, and SLA commitments.

Skills

Organization

Communication

Multitasking

Problem solving

Attention to detail

Follow-through

Teamwork

Education

High school diploma

Equivalent

Tools

Acumatica

Job description

IronSite is seeking a highly organized Customer Service Representative to join our remote team. You will manage scheduling, dispatching, and customer communications to keep service operations running smoothly.

You will coordinate with field technicians and the Service Manager, handle multiple portals, and maintain accurate records in Acumatica. Strong communication and multitasking are essential.