Customer Service & Dispatch Specialist

Royaloakheating; Troy (MI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Dental insurance

401K match

Paid time off

Training & growth

Job summary

Royal Oak Heating, Cooling, Electrical, and Plumbing is seeking a highly organized CSR/Dispatcher to serve as the central hub of daily operations. You will handle inbound calls, schedule service appointments, and coordinate technicians to ensure efficient and timely service, while maintaining accurate job details in the CRM.

If you value clear communication, multitasking in a fast-paced environment, and a collaborative team, this role offers a supportive culture and opportunities for growth.

Qualifications

• Previous customer service or dispatch experience preferred (HVAC/plumbing industry a plus)
• Strong communication and multitasking skills
• Ability to stay organized in a fast-paced environment
• Comfortable using scheduling/CRM software
• Positive attitude and problem-solving mindset

Responsibilities

• Answer inbound calls and assist customers with scheduling, questions, and service requests
• Dispatch technicians based on availability, location, and job priority
• Maintain and update schedules in real-time
• Communicate clearly with technicians and customers throughout the day
• Handle customer concerns with professionalism and empathy
• Enter and manage job details accurately in the system
• Follow up on appointments and ensure customer satisfaction

Skills

Customer service

Dispatching

Communication

Multitasking

CRM software

Tools

Scheduling software

CRM software

Job description

Royal Oak Heating, Cooling, Electrical, and Plumbing is seeking a highly organized CSR/Dispatcher to serve as the central hub of daily operations. You will handle inbound calls, schedule service appointments, and coordinate technicians to ensure efficient and timely service, while maintaining accurate job details in the CRM.

If you value clear communication, multitasking in a fast-paced environment, and a collaborative team, this role offers a supportive culture and opportunities for growth.