Field Service Scheduler & Dispatch Receptionist

Audio Advice; Raleigh (NC); On-site; USD 32,000 - 38,000; Full time

Job summary

Audio Advice is seeking an organized, reliable Field Service Receptionist to be the primary contact for customers and field technicians, keeping daily operations running smoothly. You will manage inbound calls, schedule and dispatch service appointments, and process customer invoices.

If you thrive in a fast-paced environment, possess exceptional communication skills, and enjoy multitasking, we would love to hear from you.

Qualifications

• Organized, reliable candidate with a customer-focused approach.
• Excellent verbal and written communication skills.
• Ability to multitask and manage multiple inquiries simultaneously.

Responsibilities

• Answer incoming calls promptly in a professional, courteous, and helpful manner.
• Greet office visitors and direct them to the appropriate personnel.
• Handle customer inquiries regarding service offerings, pricing, and appointment statuses.
• Direct urgent service requests or escalated issues to the appropriate manager or technician.
• Schedule and confirm service calls using our field service management software.
• Coordinate technician routes to optimize transit time and improve daily service efficiency.
• Communicate real-time schedule updates, delays, or emergency service additions to field personnel.
• Follow up with customers post-service to confirm satisfaction and lock in recurring maintenance visits.
• Generate and issue accurate invoices promptly following completed service calls.
• Process customer payments (credit cards, checks, electronic payments) and record transactions.
• Follow up on outstanding accounts receivable and assist with billing inquiries.
• Maintain organized physical and digital records of customer accounts, service history, and work orders.
• Assist with general administrative tasks, including mail distribution, inventory ordering, and file management.

Skills

Customer service

Multitasking

Communication skills

Job description

Audio Advice is seeking an organized, reliable Field Service Receptionist to be the primary contact for customers and field technicians, keeping daily operations running smoothly. You will manage inbound calls, schedule and dispatch service appointments, and process customer invoices.

If you thrive in a fast-paced environment, possess exceptional communication skills, and enjoy multitasking, we would love to hear from you.