Remote Service Engineer – Industrial Automation
Ascential Technologies
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Descrizione del lavoro
Ascential Technologies is seeking an In-House Engineer for Ascential Care to manage customer service cases end-to-end and provide remote technical support across our brands and industries. You will diagnose issues, coordinate service execution, and drive customer satisfaction with strong documentation and cross-functional collaboration.
The role emphasizes case management, troubleshooting, and proactive communication with customers, field service engineers, and engineering teams.
Competenze
- Solid technical foundation in Electromechanics and Mechatronics.
- Experience with PLC and HMI platforms (Allen Bradley or Siemens).
- Ability to read electrical schematics (AutoCAD, SolidWorks or EPLAN).
- Strong analytical and problem-solving skills with attention to detail.
- Ability to communicate with stakeholders professionally.
Mansioni
- Own service cases from initiation to closure and ensure timely resolution.
- Provide remote technical support to customers and field teams.
- Diagnose mechanical, electrical, pneumatic, hydraulic, and control-system issues and perform root-cause analysis.
- Document troubleshooting activities and maintain case data in Service Cloud.
- Prepare service estimates including labor, travel, and materials.
Conoscenze
Formazione
Strumenti
Descrizione del lavoro
Ascential Technologies is seeking an In-House Engineer for Ascential Care to manage customer service cases end-to-end and provide remote technical support across our brands and industries. You will diagnose issues, coordinate service execution, and drive customer satisfaction with strong documentation and cross-functional collaboration.
The role emphasizes case management, troubleshooting, and proactive communication with customers, field service engineers, and engineering teams.
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