In-House Automation Engineer — Remote Tech Support

Burke Porter, an Ascential Technologies Brand; Grand Rapids (MI); In loco; USD 85.000 - 125.000; Tempo pieno

Descrizione del lavoro

Ascential Technologies is seeking an In-House Engineer for Ascential Care to own service cases and provide remote technical support across aerospace, automotive, and general industry sectors. The role emphasizes diagnostic skill, cross-functional coordination, and clear communication with customers and field teams.

You will diagnose complex control-system issues, analyze error data, and coordinate remote or onsite resolutions while contributing to continuous improvement initiatives and knowledge

Competenze

• Solid technical foundation in Electromechanics and Mechatronics.
• Experience with PLC and HMI platforms (Allen Bradley or Siemens).
• Ability to interpret electrical schematics (AutoCAD, SolidWorks or EPLAN).
• Strong analytical and problem-solving skills with attention to detail.
• Effective communication with internal and external stakeholders.

Mansioni

• Own service cases from initiation through closure and ensure timely resolution.
• Provide remote technical support to customers and field teams.
• Diagnose mechanical, electrical, hydraulic and control-system issues; perform root-cause analysis.
• Document troubleshooting activities and maintain accurate case data in Service Cloud.
• Prepare and deliver service estimates; coordinate with procurement for spare parts.

Descrizione del lavoro

Ascential Technologies is seeking an In-House Engineer for Ascential Care to own service cases and provide remote technical support across aerospace, automotive, and general industry sectors. The role emphasizes diagnostic skill, cross-functional coordination, and clear communication with customers and field teams.

You will diagnose complex control-system issues, analyze error data, and coordinate remote or onsite resolutions while contributing to continuous improvement initiatives and knowledge