Field Service Engineer – On‑Site Industrial Automation Expert

Burke Porter, an Ascential Technologies Brand; Grand Rapids (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Ascential Technologies, a global leader in automated test systems and industrial automation, seeks a Field Service Engineer for Ascential Care to perform on-site service missions across the region. Responsibilities include repairs, installations, commissioning, software updates, retrofits, and training at customer facilities.

You will document activities in Service Cloud, coordinate with InHouse Engineers, and maintain professional customer interactions.

Qualifications

• Solid technical foundation in Electromechanics and Mechatronics; demonstrated knowledge of mechanical, electrical, and control system concepts used in industrial automated machinery.
• Hands-on experience performing repairs, calibrations, installations, or commissioning of industrial automated equipment.
• Ability to interpret electrical schematics, mechanical drawings, and equipment documentation.
• Experience with PLC and HMI platforms (Allen Bradley, Siemens, or equivalent).
• Strong troubleshooting skills with ability to diagnose complex multi-discipline faults independently at customer sites.
• High standard of written documentation — able to produce clear, complete service reports.
• Professional customer-facing manner; ability to represent Ascential Technologies to senior customer contacts.
• Ability and willingness to travel up to 80% of working time, including international travel and overnight stays.
• Software: Service Cloud or equivalent CRM, TeamViewer, Microsoft Teams, Microsoft Office (Word, Outlook, Excel, PowerPoint).
• Must hold a valid driver's license and be able to obtain a passport.

Responsibilities

• Review upcoming service missions prior to dispatch with the InHouse Engineer or SME, aligning on technical approach, required tools, and spare parts.
• Make travel arrangements per policy and approved travel agency.
• Inform the customer of expected arrival time and deviations using Service Cloud.
• Perform field service missions including repairs, installations, commissioning, software updates, retrofits, maintenance, calibration, and training.
• Escalate issues to SME and maintain communication until resolution.
• Identify spare parts requirements and initiate RFQ or warranty requests via Service Cloud.
• Document all mission activities in service reports and Service Cloud with detailed actions and findings.
• Ensure unused spare parts and tools are returned per process.
• Hand over machine to the customer, conduct exit interview, and collect signed service reports.
• Submit high quality, accurate service and expense reports on time.

Job description

Ascential Technologies, a global leader in automated test systems and industrial automation, seeks a Field Service Engineer for Ascential Care to perform on-site service missions across the region. Responsibilities include repairs, installations, commissioning, software updates, retrofits, and training at customer facilities.

You will document activities in Service Cloud, coordinate with InHouse Engineers, and maintain professional customer interactions.