Remote Service Desk Technician I-II

Dynamic Solutions Technology LLC; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Job summary

Dynamic Solutions Technology LLC is seeking a full-time Service Desk Technician (Level I / Level II) to support a Federal Government customer in Washington DC. This remote position involves providing technical support for various devices, managing user accounts, troubleshooting issues, and improving system utilization.

Applicants should have 2-4 years of help desk experience, a Bachelor's degree in Information Technology or a related field, and relevant certifications like CompTIA A+. The role emphasizes discretion, creativity, and technical training.

Qualifications

• 2-4 years minimum Help Desk Administration experience.
• High degree of discretion in evaluating operating systems and networks.
• Demonstrated creativity in problem-solving.

Responsibilities

• Provide first-line technical support for desktops and laptops.
• Manage user accounts and access requests.
• Troubleshoot hardware and software issues.
• Install and maintain workstation hardware and software.
• Document troubleshooting steps and communicate with users.

Skills

Help Desk Administration

Troubleshooting

Customer support

Technical training

Problem-solving

Education

Bachelors of Science in Information Technology

CompTIA A+ certification

Tools

ServiceNow

Windows Operating System

Job description

Dynamic Solutions Technology LLC is seeking a full-time Service Desk Technician (Level I / Level II) to support a Federal Government customer in Washington DC. This remote position involves providing technical support for various devices, managing user accounts, troubleshooting issues, and improving system utilization.

Applicants should have 2-4 years of help desk experience, a Bachelor's degree in Information Technology or a related field, and relevant certifications like CompTIA A+. The role emphasizes discretion, creativity, and technical training.