On-Site Help Desk Technician (Tier 1) – VIP Government IT

General Dynamics Information Technology; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Job summary

General Dynamics Information Technology in Washington, DC, is seeking a Mid-Level Help Desk Technician to provide world-class IT support to federal clientele. You will act as the first point of contact for resolving technical issues, ensuring a high quality of customer service.

Required qualifications include a High School Diploma, CompTIA Security+ certification, and at least 4-5 years of progressive technical support experience. The role requires communication skills and technical expertise in systems administration.

Qualifications

• 4-5 years of progressive technical support experience, or 2-3 years with Associate's Degree, or recent graduate with Bachelor's Degree.
• Must have CompTIA Security+ certification upon hire.
• Must have Active Top Secret with SCI Eligibility.

Responsibilities

• Provide Tier 1 technical support for hardware/software issues.
• Act as a customer service champion for VIP users.
• Manage user environments using Active Directory.
• Analyze customer satisfaction data to improve services.
• Coordinate with teams to resolve technical issues.

Skills

Advanced Windows troubleshooting

MacOS troubleshooting

Microsoft 365 administration

Active Directory management

Shared drive mapping

Basic network connectivity diagnostics

Excellent verbal communication

Excellent written communication

Education

High School Diploma/GED or higher

CompTIA Security+ certification

Active Top Secret Security Clearance

Job description

General Dynamics Information Technology in Washington, DC, is seeking a Mid-Level Help Desk Technician to provide world-class IT support to federal clientele. You will act as the first point of contact for resolving technical issues, ensuring a high quality of customer service.

Required qualifications include a High School Diploma, CompTIA Security+ certification, and at least 4-5 years of progressive technical support experience. The role requires communication skills and technical expertise in systems administration.