Service Desk Technician - Secret Clearance IT Support

TIME Systems, LLC; Maryland; Sur place; USD 42 000 - 68 000; Plein temps

Avantages offerts par ce poste

Company-funded health plan

Dental coverage

Vision coverage

Life insurance & AD&D

HSA & FSA

Disability insurance

Employee assistance program

Résumé du poste

TIME Systems, LLC is seeking a Service Desk Technician located at Joint Base Andrews, MD. You will be the first point of contact for customer calls, determine the nature of the issue, resolve Level 1 problems when possible, and escalate to the appropriate work groups as needed.

The role requires an HS diploma, DoD Secret clearance, and IAT Level II certification (Security+ CE). Strong communication skills and the ability to multitask are essential in a fast-paced ITSM environment.

Qualifications

• HS Diploma or equivalent.
• DoD Secret clearance required.
• DoDD 8570 IAT Level II certification (e.g., Security+ CE).
• Experience in a customer service or call center environment.
• US Citizenship required.
• Excellent written and verbal communication skills.
• Ability to multitask and perform under pressure.
• Strong briefing and oral communication skills.

Responsabilités

• Provide phone, email, and web support to users.
• Open tickets via a ticketing system and escalate to appropriate groups.
• Troubleshoot hardware, software, applications, telecommunications, desktops, and mobile devices.
• Coordinate with teams to determine resolution and update tickets.
• Communicate status updates to users and verify resolution before closure.
• Escalate issues to higher-level support as needed.

Connaissances

Customer service experience

Verbal communication

Written communication

Multitasking

Technical aptitude

Formation

HS Diploma or equivalent

Description du poste

TIME Systems, LLC is seeking a Service Desk Technician located at Joint Base Andrews, MD. You will be the first point of contact for customer calls, determine the nature of the issue, resolve Level 1 problems when possible, and escalate to the appropriate work groups as needed.

The role requires an HS diploma, DoD Secret clearance, and IAT Level II certification (Security+ CE). Strong communication skills and the ability to multitask are essential in a fast-paced ITSM environment.