Remote Service Desk Technician I/II

Dynamic Solutions Technology LLC; Butner (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

Dynamic Solutions Technology LLC (DST) is seeking a full-time Service Desk Technician (Level I / II) to provide IT support to a Federal Government customer in Butner, NC. This role involves technical support for various devices, user account management, and troubleshooting. The ideal candidate will have a Bachelor's degree in IT and CompTIA A+ certification.

This exempt remote role offers the opportunity to work in a dynamic environment, ensuring compliance with security standards while improving end-user satisfaction.

Qualifications

• 2-4 years minimum Help Desk Administration experience.
• Ability to exercise high discretion in evaluating IT systems.
• Demonstration of creativity and latitude.

Responsibilities

• Provide first-line technical support for various devices.
• Manage user accounts, permissions, and access requests.
• Troubleshoot hardware, software, and network issues.
• Install, configure, and maintain workstation software and hardware.
• Ensure compliance with security and configuration standards.
• Receive and process support requests via multiple channels.
• Diagnose issues and escalate complex incidents as needed.
• Document troubleshooting steps and communicate with users.
• Create and maintain Knowledge Base articles and documentation.
• Collaborate with dev teams for issue validation.
• Assist with Windows OS deployment and workstation provisioning.
• Provide end-user training and technical guidance.

Skills

Technical support for desktops and laptops

User account management

Troubleshooting hardware and software issues

Windows Operating System deployment

Team collaboration

Education

Bachelor of Science degree in Information Technology

CompTIA A+ certification or higher

Tools

ServiceNow

Job description

Dynamic Solutions Technology LLC (DST) is seeking a full-time Service Desk Technician (Level I / II) to provide IT support to a Federal Government customer in Butner, NC. This role involves technical support for various devices, user account management, and troubleshooting. The ideal candidate will have a Bachelor's degree in IT and CompTIA A+ certification.

This exempt remote role offers the opportunity to work in a dynamic environment, ensuring compliance with security standards while improving end-user satisfaction.