Remote Service Desk Specialist 1st Line Tech Support

Insight Global; Louisville (KY); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Insight Global is seeking a contract Service Desk Specialist to support internal employees across US locations. You will manage 20–30 calls daily, handle chats, and log all interactions in the ticketing system.

After a 3-week training, you’ll resolve or escalate issues using proprietary software, with remote work from home once training onsite is completed. Shift flexibility is required as hours span EST and weekends.

Qualifications

• 1+ years of experience in Service Desk, Help Desk, or Technical Support role.
• Shift flexibility required; hours EST 9a-3a; weekends included.
• 1+ years of experience with software & hardware support.
• Strong communication and ability to build rapport with end-users.
• Experience using a ticketing system (ServiceNow).
• Experience working in a restaurant/fast food environment.

Responsibilities

• Handle inbound calls/chats; log interactions in ticketing system.
• Support franchises with computer issues, sign-in issues, or operations.
• Escalate tickets after training as needed to proper channels.

Skills

Service Desk experience

Customer service

Communication skills

Interpersonal skills

Ticketing system

Shift flexibility

Restaurant/fast food experience

Tools

ServiceNow

Job description

Insight Global is seeking a contract Service Desk Specialist to support internal employees across US locations. You will manage 20–30 calls daily, handle chats, and log all interactions in the ticketing system.

After a 3-week training, you’ll resolve or escalate issues using proprietary software, with remote work from home once training onsite is completed. Shift flexibility is required as hours span EST and weekends.