IT Service Desk Specialist - Remote/Hybrid

Landis+Gyr; Alpharetta (GA); On-site; USD 51,000 - 64,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid time off (PTO)

Paid holidays

Tuition reimbursement

Pet insurance

Job summary

Landis+Gyr is seeking an IT Service Desk Support to provide first contact IT support to end users, handling requests, incidents, asset management, onboarding/offboarding, and compliance tasks. This onsite role may include remote work support and requires strong customer focus and attention to detail.

The team supports a global organization with a client-focused service desk, leveraging knowledge bases and escalation to level 2 as needed.

Qualifications

• Technical/trade school diploma in computers or electronics.
• 1+ years in an IT service/help desk role.
• Experience with ServiceNow.
• Knowledge of Windows, M365, and AD.
• ITIL experience preferred.

Responsibilities

• Answer and triage incoming helpdesk tickets via service desk tool.
• Monitor queues and assign tickets to staff.
• Escalate tickets to meet SLA targets.
• Provide timely feedback to users.
• Maintain documentation and knowledge base.
• Assist with onboarding/offboarding of end users and assets.
• Coordinate procurement requests.
• Assist with workstation builds and software licensing.
• Follow Code of Conduct and Ethics Policy.

Skills

Customer service

English fluency

Time management

Problem solving

Documentation

Communication skills

Teamwork

Education

Technical/Trade School

Tools

ServiceNow

Active Directory

VPN

Microsoft 365

Job description

Landis+Gyr is seeking an IT Service Desk Support to provide first contact IT support to end users, handling requests, incidents, asset management, onboarding/offboarding, and compliance tasks. This onsite role may include remote work support and requires strong customer focus and attention to detail.

The team supports a global organization with a client-focused service desk, leveraging knowledge bases and escalation to level 2 as needed.