Service Desk Analyst

Insight Global; Maryland Heights (MO); On-site; USD 26,174 - 30,307; Full time

Job summary

A leading staffing agency is seeking a Support Desk Specialist IV to provide first-level support for a Telecom Company. This position is based in Maryland Heights, MO, requiring on-site presence 5 days a week. The ideal candidate should possess over 2 years of IT support experience, strong troubleshooting skills, and familiarity with ticketing systems. The role offers competitive pay rates ranging from $19 to $22 per hour, along with great stability and growth opportunities within a reputable company.

Qualifications

• 2+ years in IT support/service desk/help desk environment.
• Strong troubleshooting skills across hardware, software, and basic network issues.
• Experience providing Level 1/first-line support via phone, email, and chat.

Responsibilities

• Provides first level support for all end-users via telephone, email or chat.
• Troubleshoots and resolves hardware, software and voice/data communication systems issues.
• Writes concise, informative service tickets and follows up on all tickets in a timely manner.

Skills

IT support

Troubleshooting

Ticketing systems

Customer service

Windows/macOS

Job description

Insight Global is seeking a Support Desk Specialist IV to support a Telecom Company! This opportunity is based out of Maryaldn Heights, MO, and will be on site 5x a week. Additionally, this opportunity offers quick one and done interviews, competitive rates (ranging from $19-22/hr. based off of years of experience) and there is lots of stability and room for growth, as this is a long term extending contract with a reputable company.

Let me know if this is something you would be interested in hearing more about and I would be happy to tell you more about the position!

Must Haves

• Ability to work on a W2 basis without sponsorship
• Ability to work on site in Maryland Heights, MO 5x a week
• 2+ years in IT support / service desk / help desk environment
• Hands‑on experience providing Level 1 / first‑line support via phone, email, and chat
• Strong troubleshooting skills across hardware, software, and basic network issues
• Experience using ticketing systems and writing clear technical notes/documentation
• Broad knowledge of Windows/macOS, common applications, desktops/laptops, printers, and networks

Job Description

• Provides first level support for all end-users via telephone, email or chat. Troubleshoots and resolves hardware, software and voice/data communication systems issues. Escalates calls when appropriate. Write concise, informative service tickets. Follow up on all tickets in a timely manner and pursue issues through resolution. Requires experience using ticketing systems and writing technical support reports and documentation. Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks. 10+ years of experience.