IT Service Desk Technician - Daytime Onsite/Remote Support

Insight Global; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare insurance

Paid leave

Bonus opportunities

Job summary

Insight Global is seeking an IT Service Desk Technician to provide first and second-level technical support, ensuring reliable, secure IT operations and excellent end-user service from Washington, DC.

You will handle incidents, service requests, and basic on-site/remote troubleshooting, collaborating with IT Engineering and Infrastructure teams to improve services. The role requires 1–3 years in IT support and strong customer communication.

Qualifications

• 1-3 years IT support or help desk experience.
• Proficient with Microsoft Windows, Microsoft 365, Azure, Entra ID, and Intune.
• Strong troubleshooting and problem-solving abilities.
• Familiar with ITSM processes (incident and request management).

Responsibilities

• Serve as the first point of contact for IT incidents, service requests, and technical questions.
• Provide Level 1 support for desktops, laptops, mobile devices, applications, and peripherals.
• Perform basic Level 2 troubleshooting and escalate advanced issues to senior engineers.
• Deliver both on-site and remote technical support.
• Manage tickets through resolution with clear communication and documentation.
• Support onboarding, offboarding, and user access management.
• Configure, deploy, maintain, and decommission IT equipment.
• Maintain accurate IT asset inventory records.
• Assist with system monitoring and routine maintenance activities.
• Follow incident, problem, and change management procedures.
• Escalate security concerns according to cybersecurity policies.
• Create and maintain technical documentation and knowledge articles.
• Collaborate with infrastructure teams and third-party vendors.
• Participate in rotating schedules, including evenings, weekends, and holidays as needed.

Skills

Customer service

Troubleshooting

1-3 years IT support

Communication

ITSM processes

Education

Bachelor's degree in Computer Science or Information Technology or related field

Equivalent professional experience

Job description

Insight Global is seeking an IT Service Desk Technician to provide first and second-level technical support, ensuring reliable, secure IT operations and excellent end-user service from Washington, DC.

You will handle incidents, service requests, and basic on-site/remote troubleshooting, collaborating with IT Engineering and Infrastructure teams to improve services. The role requires 1–3 years in IT support and strong customer communication.