Remote Service Delivery Lead for Global Clients

Together Light Incorporated; India (MS); On-site; USD 41,328 - 55,104; Full time

Benefits offered by this job

Collaborative environment

Professional development

Performance-based incentives

Job summary

Together Light Incorporated is seeking a leader to manage a remote BPO team serving US and international clients. The role focuses on delivering high-quality service, optimizing operations, and driving continuous improvement across delivery teams.

Applicants should have 3+ years in service delivery management, strong communication, and experience with remote leadership. A J.D. or MBA is preferred but not required. Competitive compensation is offered for this remote independent contractor role.

Qualifications

• 3+ years in service delivery management with team leadership.
• Strong communication and problem-solving skills.
• Experience in remote or hybrid work environments.
• Familiarity with ITIL or Six Sigma is a plus.

Responsibilities

• Manage Client Relationships: communicate requirements into actionable plans and resolve issues.
• Oversee Service Delivery Operations: lead end-to-end delivery and ensure standards.
• Drive Team Performance: mentor and train service delivery professionals.
• Ensure Operational Efficiency: analyze processes and document workflows.
• Leverage data and tools to track performance and drive improvements.

Skills

Leadership

Communication

Problem-solving

Remote work

Service delivery

G-Suite

Education

Bachelor's degree in Business Administration or related field

Master's degree appreciated

Tools

G-Suite

Service management tools

Job description

Together Light Incorporated is seeking a leader to manage a remote BPO team serving US and international clients. The role focuses on delivering high-quality service, optimizing operations, and driving continuous improvement across delivery teams.

Applicants should have 3+ years in service delivery management, strong communication, and experience with remote leadership. A J.D. or MBA is preferred but not required. Competitive compensation is offered for this remote independent contractor role.