Remote Service Coordinator & Customer Care

Overseas; Massachusetts; Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Bi-weekly USD pay

Paid time off

Holidays

Remote work

US Eastern Time hours

Job summary

Overseas is seeking a Customer Service Representative to handle inbound calls, book appointments, and support field dispatching and billing for a growing pest control company serving homeowners and property managers across Massachusetts. You will be the first point of contact, keeping schedules organized and providing operational support to the field team.

The role requires strong English communication, multitasking ability, and comfort working fully remotely during US Eastern Time business

Qualifications

• Experience in customer service, call handling, or administrative support.
• Clear, professional English communication, spoken and written.
• Reliable, organized, and able to work remotely during US Eastern Time.

Responsibilities

• Answer inbound calls from homeowners, landlords, and property managers.
• Qualify customer needs, explain service options, and book appointments in GorillaDsk.
• Follow up on inquiries and ensure prompt, complete handling of each call.
• Maintain a positive, professional tone across all interactions, even with frustrated callers.
• Provide general administrative support including data entry, records, and scheduling.

Skills

English communication

Organization

Multitasking

Remote work

Tools

GorillaDsk

Go High Level

Job description

Overseas is seeking a Customer Service Representative to handle inbound calls, book appointments, and support field dispatching and billing for a growing pest control company serving homeowners and property managers across Massachusetts. You will be the first point of contact, keeping schedules organized and providing operational support to the field team.

The role requires strong English communication, multitasking ability, and comfort working fully remotely during US Eastern Time business