Onsite Customer Care Specialist – Fast-Paced Support

Waltham Services, LLC in; Natick (MA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Paid time off

Paid training and onboarding

Growth opportunities

Job summary

Waltham Pest Services in Natick, MA is seeking a Customer Service Representative (Administrative) to be the first contact for customers, delivering friendly, professional support in a fast-paced setting.

You will manage scheduling, assist with accounts receivable, coordinate service routes, and maintain accurate records to ensure a seamless experience for clients and staff.

We offer competitive pay, comprehensive benefits, paid time off, training, and real opportunities for growth within our team.

Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• Strong organizational skills with excellent attention to detail.
• Professional verbal, written, and interpersonal communication skills.
• Confident phone presence and a customer first mindset.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Understanding of customer service principles and best practices.
• Ability to multitask and stay focused in a high volume environment.
• Comfort communicating by phone and email with customers and coworkers.
• Must be at least 18 years old.
• We will consider for employment all qualified applicants in a manner consistent with applicable federal, state, and local laws

Responsibilities

• Deliver exceptional support to customers and internal teams.
• Build and manage daily schedules to keep tasks and service appointments on track.
• Assist with Accounts Receivable and Collections by updating account activity.
• Proactively communicate with customers with timely updates.
• Stay informed on services to confidently share accurate information.
• Maintain detailed records in CRM and internal systems.
• Respond to inbound leads and referrals to drive new business.
• Coordinate service routes to maximize technician efficiency.
• Support onboarding of new team members with training.
• Demonstrate attention to detail while handling multiple tasks.

Skills

Organizational skills

Communication skills

Phone presence

Multitasking

Customer service mindset

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Word

Excel

Outlook

Job description

Waltham Pest Services in Natick, MA is seeking a Customer Service Representative (Administrative) to be the first contact for customers, delivering friendly, professional support in a fast-paced setting.

You will manage scheduling, assist with accounts receivable, coordinate service routes, and maintain accurate records to ensure a seamless experience for clients and staff.

We offer competitive pay, comprehensive benefits, paid time off, training, and real opportunities for growth within our team.