Onsite Customer Experience Specialist | Scheduling & Support

Rollins, Inc.; Natick (MA); On-site; USD 31,684 - 35,817; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Paid time off

Training & onboarding

Growth opportunities

Job summary

Waltham Pest Services in Natick, MA is seeking a Customer Service Representative to be the first contact for customers and to support scheduling and service needs. You’ll guide clients through inquiries and help ensure the company delivers exceptional service in a fast-paced setting.

You will collaborate with branch teams, manage daily schedules, support accounts receivable, and maintain detailed records using internal systems. Competitive pay and rich benefits accompany opportunities for growth.

Qualifications

• A high school diploma or equivalent is required; an associate degree is preferred.
• Strong organizational skills with excellent attention to detail.
• Professional verbal, written, and interpersonal communication skills.
• Confident phone presence and a customer-first mindset.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Understanding of customer service principles and best practices.
• Ability to multitask in a high-volume environment.
• Comfort communicating by phone and email with customers and coworkers.

Responsibilities

• Deliver exceptional support to customers and internal teams, ensuring every interaction reflects service commitment.
• Build and manage daily schedules to keep tasks and service appointments running smoothly.
• Assist with Accounts Receivable and Collections by updating account activity.
• Proactively communicate with customers, providing timely updates and follow-through.
• Stay informed on services to confidently share accurate information.
• Maintain detailed and organized records using customer service software and internal systems.
• Respond to inbound leads and referrals to help drive new business opportunities.
• Coordinate service routes to maximize technician efficiency and customer experience.
• Support onboarding of new team members with training when needed.
• Demonstrate strong attention to detail while managing multiple tasks in a fast-paced environment.

Skills

Organizational skills

Customer service mindset

Verbal & written communication

Phone & email communication

Problem solving

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Waltham Pest Services in Natick, MA is seeking a Customer Service Representative to be the first contact for customers and to support scheduling and service needs. You’ll guide clients through inquiries and help ensure the company delivers exceptional service in a fast-paced setting.

You will collaborate with branch teams, manage daily schedules, support accounts receivable, and maintain detailed records using internal systems. Competitive pay and rich benefits accompany opportunities for growth.