Remote Customer Care Specialist - Great Benefits & Growth

Rollins, Inc.; Antioch (IL); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k match

PTO

Job summary

OPC Pest Services is seeking a customer service professional to act as the link between customers and service technicians. A CSR will coordinate schedules, resolve issues, and respond to inquiries while communicating with field operations.

Responsibilities include handling daily tasks, AR support, reporting, and training new team members, with a strong emphasis on accuracy and attention to detail.

Qualifications

• High school diploma or equivalent.
• Excellent phone etiquette and friendly, professional demeanor.
• Strong organizational skills and ability to manage multiple priorities.
• Knowledge of MS Office with Word, Excel, Outlook.
• Knowledge of customer service principles and best practices.
• Excellent written and verbal communication.
• Excellent interpersonal skills, communicates via telephone and electronically.
• Background check and drug screen required.

Responsibilities

• Provide exceptional customer service to internal and external clients.
• Prioritize, plan and complete daily tasks and projects.
• Facilitate accounts receivable and collection efforts.
• Manage administrative requests and tasks.
• Provide proactive customer follow-up in a timely manner.
• Deliver accurate service and promotional information.
• Maintain records using customer service software.
• Partner with management to meet deadlines.
• Assist in scheduling service routes.
• Produce accurate and timely reports.
• Ensure work is complete and satisfactory.
• Assist in training new team members.

Skills

Communication skills

Phone etiquette

Organizational skills

MS Office proficiency

Customer service principles

Written and verbal communication

Background check & drug screen

Education

High school diploma or equivalent

Tools

MS Office

Job description

OPC Pest Services is seeking a customer service professional to act as the link between customers and service technicians. A CSR will coordinate schedules, resolve issues, and respond to inquiries while communicating with field operations.

Responsibilities include handling daily tasks, AR support, reporting, and training new team members, with a strong emphasis on accuracy and attention to detail.