Customer Service & Dispatch Coordinator

Pest Elimination Systems Technology Inc.; New York (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Job summary

Pest Elimination Systems Technology Inc. in New York is seeking a Customer Service Representative to handle inbound calls and emails, schedule pest inspections, and offer product guidance.

The role requires coordinating technicians and maintaining service timelines to ensure customer satisfaction. You will resolve inquiries, manage orders, and support the team with accurate information and timely communication.

Qualifications

• 2+ years in customer service or office administration.
• Willingness to learn industry software and systems.

Responsibilities

• Answer inbound calls and emails from clients seeking pest control services and information.
• Schedule service appointments for inspections, treatments, and follow-ups.
• Provide client support and direct complex issues to technicians or managers.
• Dispatch technicians and monitor schedules to ensure timely service.
• Address customer complaints and escalations to achieve satisfaction.
• Assist with urgent appointment scheduling or dispatching emergency services when needed.
• Create and present customized service orders detailing treatments, pricing, and terms.

Skills

Communication

Organization

Time Management

Technical Skills

Job description

Pest Elimination Systems Technology Inc. in New York is seeking a Customer Service Representative to handle inbound calls and emails, schedule pest inspections, and offer product guidance.

The role requires coordinating technicians and maintaining service timelines to ensure customer satisfaction. You will resolve inquiries, manage orders, and support the team with accurate information and timely communication.