Customer Experience Specialist – Pest Services

Waltham Services; Pembroke (MA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Commission

Onsite position

Training provided

Benefits package

Job summary

Waltham Pest Services in Pembroke, MA is hiring a Customer Service Representative to be the frontline link between customers and our service team. You will coordinate schedules, respond to inquiries, and help ensure a great customer experience.

We value clear communication, problem solving, and attentiveness. This onsite role offers competitive pay, a comprehensive benefits package, and opportunities for advancement as our company grows.

Qualifications

• Strong organizational skills and attention to detail needed.
• Excellent written and verbal communication required.
• Ability to thrive in a high-volume, fast-paced environment.
• Knowledge of MS Office (Word, Excel, Outlook) preferred.

Responsibilities

• Provide exceptional support by ensuring clients have a great experience.
• Create daily schedules to complete tasks and assignments.
• Assist in accounts receivable and collections coordination.
• Proactively provide customers with updates and follow-up.

Skills

Communication

Organization

Multitasking

MS Office

Customer service

Education

High school diploma

Associate degree preferred

Tools

MS Office

Job description

Waltham Pest Services in Pembroke, MA is hiring a Customer Service Representative to be the frontline link between customers and our service team. You will coordinate schedules, respond to inquiries, and help ensure a great customer experience.

We value clear communication, problem solving, and attentiveness. This onsite role offers competitive pay, a comprehensive benefits package, and opportunities for advancement as our company grows.