Customer Service Pro | Scheduling, Support & Growth

Rollins, Inc.; Natick (MA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Paid training and onboarding

Career growth

Job summary

Waltham Pest Services in Natick, MA is seeking a Customer Service Representative to be the first point of contact for customers. This role is onsite and focuses on scheduling, answering questions, and delivering exceptional service to support branch operations.

You will coordinate with teams, manage daily schedules, assist with accounts receivable and collections, and maintain accurate records in our systems. The position offers paid training, benefits, and growth opportunities.

Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• Strong organizational skills with excellent attention to detail.
• Professional verbal, written, and interpersonal communication.
• Proficiency in Word, Excel, and Outlook.
• Must be at least 18 years old.

Responsibilities

• Deliver exceptional support to customers and internal teams.
• Build and manage daily schedules for tasks and service appointments.
• Assist with Accounts Receivable and collections updates.
• Proactively communicate with customers with timely updates.
• Stay informed on services to share accurate information.
• Maintain detailed records in CS software and internal systems.
• Respond to inbound leads and referrals to drive new opportunities.
• Coordinate service routes to maximize technician efficiency.
• Support onboarding and training of new team members.
• Demonstrate strong attention to detail in a fast-paced environment.

Skills

Customer service

Communication

Multitasking

Phone & email

Attention to detail

Organizational skills

Interpersonal skills

Education

High school diploma or equivalent

Associate degree

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Waltham Pest Services in Natick, MA is seeking a Customer Service Representative to be the first point of contact for customers. This role is onsite and focuses on scheduling, answering questions, and delivering exceptional service to support branch operations.

You will coordinate with teams, manage daily schedules, assist with accounts receivable and collections, and maintain accurate records in our systems. The position offers paid training, benefits, and growth opportunities.