Remote Service Coordination Specialist

Newhorizonscareergroup; Denver (CO); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Remote work environment

Structured initial training

Ongoing role-specific training

Access to online tools and resources

Job summary

Newhorizonscareergroup is seeking an organized Service Operations Coordinator in Denver to support customer requests, coordinate services, and manage day-to-day tasks. You will gather information, research options, and communicate with customers and providers to ensure accurate and timely service.

The role emphasizes attention to detail, strong communication, and the ability to handle multiple tasks in a remote-friendly, structured environment.

Qualifications

• Strong organizational and time-management skills are essential.
• Excellent attention to detail and accuracy in handling requests.
• Clear written and verbal communication with customers and providers.
• Ability to manage multiple requests and prioritize tasks effectively.
• Solid research and information-gathering abilities.
• Customer-focused and solution-oriented approach.
• Comfortable using online systems and digital communication tools.
• Ability to learn new systems quickly and work independently.

Responsibilities

• Manage customer requests and service details throughout the coordination process.
• Communicate with customers to gather information, preferences, and requirements.
• Research available services and options based on customer needs.
• Assist with coordinating reservations and related arrangements.
• Review reservation and service information for completeness.
• Communicate with service providers to confirm details and availability.
• Maintain organized records of customer information, requests, reservations, and updates.
• Provide confirmations, updates, and important service information to customers.
• Track outstanding requests, changes, and follow-up needs.
• Assist with modifications and routine service issues.
• Identify missing information or potential concerns and take follow-up action.
• Help resolve routine issues by researching options and solutions.
• Maintain clear and professional communication with customers and providers.
• Support a smooth and organized customer experience from start to finish.

Skills

Organizational skills

Attention to detail

Time management

Written and verbal communication

Research abilities

Customer-focused

Digital communication tools

Independent work

Follow-through

Customer service/operations experience

Job description

Newhorizonscareergroup is seeking an organized Service Operations Coordinator in Denver to support customer requests, coordinate services, and manage day-to-day tasks. You will gather information, research options, and communicate with customers and providers to ensure accurate and timely service.

The role emphasizes attention to detail, strong communication, and the ability to handle multiple tasks in a remote-friendly, structured environment.