Remote Customer Relations Specialist

Newhorizonscareergroup; Joliet (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Newhorizonscareergroup is seeking a dependable Customer Relations Specialist to support customer communication, service coordination, and ongoing relationship management.

This role suits someone who enjoys working with people, communicates professionally, and helps customers navigate questions, options, and service needs. The role offers a remote work environment with structured initial training and ongoing role-specific training.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service and interpersonal abilities.
• Professional, patient and solution-focused approach.
• High attention to detail and accuracy.
• Good organizational and time-management skills.
• Ability to manage multiple requests and priorities.
• Comfortable researching information online and learning new tools.
• Ability to work independently and follow through.

Responsibilities

• Respond to customer inquiries in a timely, professional manner.
• Understand customer needs and preferences through clear communication.
• Research and provide information about available services.
• Assist with requests, updates, and routine service needs.
• Maintain consistent communication throughout the customer experience.
• Follow up when additional information or action is required.
• Assist with resolving routine concerns and identifying solutions.
• Coordinate information with service providers and other resources.
• Maintain accurate and organized customer records.
• Provide customers with confirmations, updates, and important information.
• Build positive relationships through responsive communication and follow-up.
• Support customer retention and overall satisfaction.

Skills

Communication skills

Customer service

Interpersonal abilities

Attention to detail

Time management

Independent work

Problem-solving

Tools

Online systems

Job description

Newhorizonscareergroup is seeking a dependable Customer Relations Specialist to support customer communication, service coordination, and ongoing relationship management.

This role suits someone who enjoys working with people, communicates professionally, and helps customers navigate questions, options, and service needs. The role offers a remote work environment with structured initial training and ongoing role-specific training.