Remote Customer Experience Specialist

Newhorizonscareergroup; Clarksville (TN); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Remote work environment

Structured initial training

Access to online tools and resources

Job summary

Newhorizonscareergroup is seeking a detail-oriented Customer Experience Specialist to support customers throughout their service journey. This role emphasizes helping people, researching information, and maintaining clear communication for reliable support.

You will engage with customers, respond to inquiries, and research service options to provide accurate information. The position supports remote work and includes structured training to ensure consistent service excellence.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service and interpersonal abilities.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Ability to manage multiple requests and priorities.
• Strong research and information gathering abilities.
• Customer-focused and solution-oriented approach.
• Comfortable working with online systems and digital communication tools.
• Willing to learn new systems and processes.
• Ability to work independently and manage responsibilities effectively.
• Reliable follow-through and problem-solving skills.
• Previous experience in customer service, customer experience, hospitality, administration, coordination, or a related field is helpful but not required.

Responsibilities

• Communicate with customers to understand their needs, preferences, and service expectations.
• Respond to customer questions and requests in a timely and professional manner.
• Research available services and options based on individual customer needs.
• Provide customers with clear and accurate information to help them understand available options.
• Assist with service requests, updates, changes, and routine needs.
• Maintain consistent communication throughout the customer experience.
• Follow up when additional information, confirmation, or action is required.
• Review service information for accuracy and completeness.
• Coordinate information with service providers and other resources as needed.
• Maintain accurate and organized customer records.
• Provide confirmations, updates, and important service information.
• Assist with resolving routine concerns by researching available solutions.
• Identify missing information or potential concerns and take appropriate follow-up action.
• Support a positive and organized customer experience from initial request through completion.

Skills

Communication

Customer service

Attention to detail

Organization

Prioritization

Research

Customer-focused

Digital tools

Learning agility

Independent work

Reliability

Experience in related fields

Job description

Newhorizonscareergroup is seeking a detail-oriented Customer Experience Specialist to support customers throughout their service journey. This role emphasizes helping people, researching information, and maintaining clear communication for reliable support.

You will engage with customers, respond to inquiries, and research service options to provide accurate information. The position supports remote work and includes structured training to ensure consistent service excellence.