Remote Client Experience Specialist

Newhorizonscareergroup; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Newhorizonscareergroup is seeking a personable and organized Client Experience Coordinator to support clients throughout planning and reservation, ensuring a smooth, positive experience. You will engage with clients to understand preferences, coordinate options, provide timely updates, and handle reservations with accuracy.

Strong communication, detail orientation, and the ability to work independently in a remote training environment are highly valued.

Qualifications

• Strong interpersonal and communication skills.
• Customer-focused and professional approach.
• Excellent attention to detail.
• Good organizational and time-management abilities.
• Ability to listen carefully and understand individual client needs.
• Comfortable using online systems and digital communication tools.
• Ability to manage multiple requests and priorities.
• Ability to work independently.
• Reliable follow-through and problem-solving skills.
• Previous experience in customer service, hospitality, client relations, administration, reservations, or a related field is helpful but not required.

Responsibilities

• Communicate with clients to understand preferences, priorities, and service needs.
• Assist with researching and coordinating appropriate options and services.
• Provide clear information and timely updates throughout the planning process.
• Support reservation requests and review details for accuracy.
• Provide confirmations and other important information to clients.
• Assist with questions, modifications, and special requests.
• Follow up with clients when additional information or action is needed.
• Maintain organized and accurate client records.
• Communicate professionally with service providers when necessary.
• Help resolve routine client concerns and identify appropriate next steps.
• Maintain ongoing client relationships through responsive communication and follow-up.
• Support a consistent and positive client experience from initial inquiry through completion.

Skills

Interpersonal skills

Communication skills

Customer-focused

Attention to detail

Organizational skills

Time management

Active listening

Digital tools

Independent work

Problem-solving

Customer service experience

Tools

Online systems

Digital communication tools

Job description

Newhorizonscareergroup is seeking a personable and organized Client Experience Coordinator to support clients throughout planning and reservation, ensuring a smooth, positive experience. You will engage with clients to understand preferences, coordinate options, provide timely updates, and handle reservations with accuracy.

Strong communication, detail orientation, and the ability to work independently in a remote training environment are highly valued.