Remote Service Center Specialist - EST Hours (Bilingual a Plus)

Engagepeo; Tampa (FL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

3 Weeks Paid Time Off

Parental Leave

Paid Holidays

Medical Insurance Plan or HSA

Life Insurance

Dental and Vision

Disability Insurance

Pre-tax Savings

401(k) with match

Commuter Benefits

Pet Insurance

Theme Park Discounts

Job summary

Engage PEO is seeking a Service Center Specialist to support employees and employers in a remote East Coast window. You will handle Tier 1 inquiries, assist with benefits enrollment, onboarding, and payroll-related issues in a fast-paced call center environment.

The role requires a degree in business/HR and at least 3 years of related experience, with Spanish being a plus. Proficiency in MS Office, PrismHR, and ClientSpace is preferred.

Qualifications

• Associate or Bachelor's degree in Business Administration, Communication, Human Resources, or related field.
• Minimum 3 years of relevant work experience, with knowledge in HR, benefits administration, or related area.
• Bilingual in Spanish a plus.
• PEO experience is a plus.
• Proficient with MS Office and intermediate MS Excel skills.
• ClientSpace and PrismHR knowledge is a preferred.
• Medical benefits knowledge a plus.

Responsibilities

• Answer incoming Tier 1 calls from employees and employers.
• Route calls to appropriate departments or create PrismHR cases.
• Assist worksite employees with employee portal troubleshooting.
• Process Employee Benefits enrollments and assistance.
• Assist WSE with onboarding irregularities.
• Maintain optimistic, confident phone presence and assist teammates.
• Handle payroll issues and general HR support as needed.
• Monitor department inboxes and process background screening and unemployment claims.

Skills

3+ years experience

Spanish bilingual

MS Office

MS Excel

Benefits administration

PEO experience

ClientSpace

PrismHR

Benefits knowledge

Education

Bachelor's degree

Tools

PrismHR

ClientSpace

MS Office

Job description

Engage PEO is seeking a Service Center Specialist to support employees and employers in a remote East Coast window. You will handle Tier 1 inquiries, assist with benefits enrollment, onboarding, and payroll-related issues in a fast-paced call center environment.

The role requires a degree in business/HR and at least 3 years of related experience, with Spanish being a plus. Proficiency in MS Office, PrismHR, and ClientSpace is preferred.