Remote Customer Service Specialist – Benefits & HR

Computer Task; United States; On-site; USD 26,000 - 36,000; Full time

Job summary

CTG is seeking a Call Center Agent—Employee Service Associate to support Benefits, HR, and Payroll questions from a remote California-based client. The role runs for 7 months, with M-F 8am–5pm PST (11am–8pm EST / 10am–7pm CST) shifts and an hourly pay of $22.50.

Candidates should have strong customer service experience, remote work history, and proficiency with MS Office and support tools. Responsibilities include handling inquiries, following scripts, resolving issues, and maintaining

Qualifications

• Experience meeting performance and quality expectations.
• Able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
• Be a strong problem solver and use all available knowledge base resources to fully troubleshoot and resolve whenever possible.
• Manage inbound calls in a timely manner with respect and professional courtesy.
• Manage large amounts of inbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Keep records of all conversations in our call center database in a comprehensible way.
• Meet personal/team qualitative and quantitative targets.

Responsibilities

• Meet performance and quality targets.
• Own and resolve customer issues with courtesy.
• Troubleshoot using knowledge base resources.
• Manage inbound calls promptly.
• Follow scripts for different topics.
• Identify needs, research issues, provide solutions.
• Document conversations in the call center database.
• Meet personal and team targets.

Skills

Customer service

Communication

Call center experience

De-escalation

MS Office (OneNote/Excel)

Remote work

Written communication

Multitasking

Benefits knowledge

Salesforce/PeopleSoft/HCM familiarity

Talk Desk/ServiceNow familiarity

Education

High School Diploma

Tools

Salesforce

PeopleSoft

HCM

Talk Desk

ServiceNow

Job description

CTG is seeking a Call Center Agent—Employee Service Associate to support Benefits, HR, and Payroll questions from a remote California-based client. The role runs for 7 months, with M-F 8am–5pm PST (11am–8pm EST / 10am–7pm CST) shifts and an hourly pay of $22.50.

Candidates should have strong customer service experience, remote work history, and proficiency with MS Office and support tools. Responsibilities include handling inquiries, following scripts, resolving issues, and maintaining