Remote Senior Technical Account Manager

Palo Alto Networks; Tampa (FL); Remoto; USD 142.000 - 230.000; Tempo pieno

Descrizione del lavoro

Palo Alto Networks is seeking a Staff Technical Account Manager to serve as a critical bridge between Customer Success, Engineering, TAC, and Consulting teams for enterprise customers. You will own technical health across your portfolio, lead high-touch engagements, and drive successful product utilization.

You will mentor internal teams, coordinate quarterly business reviews with sales, and attend status calls to advocate for customer needs while advancing the company mission to safeguard

Competenze

• 10+ years in Technical Account Management or a similar customer-facing role.
• Proven leadership in mentoring and training teams in TAM principles.
• Experience coordinating across Customer Success, Engineering, TAC, and Sales.
• Strong troubleshooting and Root Cause Analysis (RCA) skills.

Mansioni

• Take ownership of Technical Health across your portfolio, ensuring environments are optimized and stable.
• Provide high-touch TAM and strategic guidance for enterprise clients.
• Collaborate with Sales, TAC, and Customer Success to drive outcomes and lead QBRs.
• Lead as a program manager with training abilities for internal teams and clients.
• Attend engineering status calls to align with product updates and advocate for customer needs.
• Assist in RCA to resolve escalations and improve stability.
• Mentor staff in high-level TAM principles and best practices.

Conoscenze

Technical Account Management

Customer Success Engineering

Program/Project Management

Cross-functional Coordination

Root Cause Analysis

Descrizione del lavoro

Palo Alto Networks is seeking a Staff Technical Account Manager to serve as a critical bridge between Customer Success, Engineering, TAC, and Consulting teams for enterprise customers. You will own technical health across your portfolio, lead high-touch engagements, and drive successful product utilization.

You will mentor internal teams, coordinate quarterly business reviews with sales, and attend status calls to advocate for customer needs while advancing the company mission to safeguard