Senior Remote Technical Account Manager

Palo Alto Networks; Overland Park (KS); À distance; USD 142 000 - 230 000; Plein temps

Résumé du poste

Palo Alto Networks is hiring a Staff Technical Account Manager to bridge Customer Success, Engineering, TAC, and Consulting teams for enterprise customers. This role centers on guiding, mentoring, and training teams to ensure optimal product use and strong technical health across a portfolio.

Leading as a senior TAM, you will collaborate across districts and regions, drive new training programs, and participate in status calls to advocate for customer needs while advancing cybersecurity

Qualifications

• 10+ years in technical account management, customer-facing security ops, or similar senior roles.
• Proven leadership with mentoring/training teams in TAM principles.
• Strong program management background with training design/delivery.
• Experience coordinating across Customer Success, Engineering, TAC, and technical sales.
• Deep troubleshooting skills and RCA experience.

Responsabilités

• Own Technical Health and overall TAM health across your portfolio.
• Manage a high-touch, enterprise-level customer load with strategic oversight.
• Coordinate with Sales, TAC, and Customer Success to drive outcomes and QBRs.
• Lead as a program manager and mentor internal teams and customers.
• Attend engineering status calls to align on product updates and customer needs.
• Assist RCAs to resolve escalations and improve stability.

Connaissances

Technical account management

Leadership

Cross-functional collaboration

Program management

Training & mentoring

Root cause analysis

Communication skills

Description du poste

Palo Alto Networks is hiring a Staff Technical Account Manager to bridge Customer Success, Engineering, TAC, and Consulting teams for enterprise customers. This role centers on guiding, mentoring, and training teams to ensure optimal product use and strong technical health across a portfolio.

Leading as a senior TAM, you will collaborate across districts and regions, drive new training programs, and participate in status calls to advocate for customer needs while advancing cybersecurity