Remote Senior TAM: Security Adoption & Success

Anomali; Atlanta (GA); Hybrid; USD 150,000 - 180,000; Full time

Job summary

Anomali is seeking a Senior Technical Account Manager to lead a customer success journey for our US customers. You will own onboarding through production use, pairing deep CTI and SecOps knowledge with executive presence to drive value and ROI for security leaders.

You will coordinate with Onboarding, Support, Engineering, and Sales to ensure high-impact adoption, reference-accounts, and timely renewals, while traveling up to 25% as needed.

Qualifications

• Bachelor's degree in CS/Engineering or related field; 3 years of experience can substitute.
• Experience presenting to senior security leadership (Director/VP/CISO) and running QBRs/ERs.
• 5+ years in technical customer success, solutions engineering, or similar roles in SaaS/tech.
• Experience with cybersecurity tech and architectures including SOAR, SIEM, Firewalls, EDR/XDR.
• Strong networking, OS knowledge, and proficiency with relevant log telemetry.
• Experience managing multiple stakeholders and senior-level influencers.
• Excellent communication, presentation, and interpersonal skills.
• Familiarity with Gainsight, Salesforce, and JIRA; travel up to 25%.

Responsibilities

• Serve as a Platform power user, guiding customers to success with Anomali tech.
• Own and drive adoption from onboarding to full production maturity across accounts.
• Lead QBRs/ERs with executives, translating usage into business value and security outcomes.
• Identify expansion/renewal signals from usage data and stakeholder relations.
• Address technical requests, resolve issues, and ensure successful usage and adoption.
• Collaborate with Sales, Onboarding, Support, Engineering, and Product Management.
• Track account metrics and communicate progress to stakeholders; advocate for customers.

Skills

Executive presentation

Customer success

SIEM expertise

Networking concepts

Operating systems

Log telemetry

Stakeholder management

Threat intelligence

SecOps

Gainsight

Salesforce

JIRA

Travel up to 25%

Education

Bachelor's degree in Computer Science or Engineering

Tools

Gainsight

Salesforce

JIRA

Job description

Anomali is seeking a Senior Technical Account Manager to lead a customer success journey for our US customers. You will own onboarding through production use, pairing deep CTI and SecOps knowledge with executive presence to drive value and ROI for security leaders.

You will coordinate with Onboarding, Support, Engineering, and Sales to ensure high-impact adoption, reference-accounts, and timely renewals, while traveling up to 25% as needed.