Remote: Senior Scale Customer Success Manager

Samsara Inc.; États-Unis; À distance; USD 126 000 - 190 000; Plein temps

Avantages offerts par ce poste

Flexible working

Remote work options

Professional development stipend

Parental leave plans

Résumé du poste

Samsara’s Scale Customer Success team seeks a results-driven Manager II to lead a high-volume US private-sector portfolio. You’ll shape segmentation, drive renewal outcomes, and partner with Sales on expansion while coaching CSMs to deliver measurable value.

This role emphasizes AI-powered workflows, scalable programs, and strong cross-functional leadership in a remote, US-based environment. Expect broad autonomy, ongoing professional growth, and a compensation package designed to attract top

Qualifications

• 5+ years in Customer Success or Account Management.
• 2+ years direct people management of CSMs with 100+ accounts each.
• Experience building or redesigning scale/tech-touch CS models with retention/expansion outcomes.
• Demonstrated ownership over retention and expansion outcomes.
• Strong analytical capability and data-driven prioritization.
• Ability to lead through ambiguity and fast growth.

Responsabilités

• Segmentation strategy: determine service tiers and engagement models for a high-volume US private-sector portfolio.
• Renewal outcomes: drive retention as the primary decision lens.
• Expansion collaboration: partner with Sales to drive growth within accounts.
• Product adoption: drive breadth and depth of product adoption with CS teams.
• People leadership: hire, develop, and manage a team of CSMs over 100+ accounts each.
• Productivity and efficiency: improve output via AI, automation, and lifecycle workflows.
• AI-forward: champion AI-powered workflows to enhance engagement and team productivity.
• Risk management: identify and mitigate risks at scale with data-driven insights.
• Cross-functional leadership: collaborate with Sales, RevOps, Marketing, Product, and Tech.
• Escalation leadership: lead critical customer situations with strategic oversight.

Connaissances

Customer Success

People management

Data-driven decision making

Strategic planning

Cross-functional leadership

SaaS experience

Gainsight

Outils

Gainsight

Description du poste

Samsara’s Scale Customer Success team seeks a results-driven Manager II to lead a high-volume US private-sector portfolio. You’ll shape segmentation, drive renewal outcomes, and partner with Sales on expansion while coaching CSMs to deliver measurable value.

This role emphasizes AI-powered workflows, scalable programs, and strong cross-functional leadership in a remote, US-based environment. Expect broad autonomy, ongoing professional growth, and a compensation package designed to attract top