Remote Enterprise Customer Success Manager — Public Sector

Samsara; United States; Remote; USD 88,000 - 133,000; Full time

Benefits offered by this job

Flexible working

Remote-friendly

Professional development stipend

Health and parental leave

Job summary

Samsara is hiring an Enterprise Customer Success Manager to partner with top customers, shaping their journeys with our IoT platform. You’ll work across Sales, Support, Sales Engineering, and Product to ensure long-term value and strong relationships.

You will advise on customized solutions, lead executive reviews, and mentor teams while thriving in Samsara’s rapid-growth environment. This remote role serves public sector customers across the US and requires strategic, cross-functional

Qualifications

• 3+ years in a senior Customer Success, account management, or strategic consulting role.
• This is a demanding position with high internal visibility, requiring strong priority management and high emotional intelligence.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem solving skills.
• Proven track record of building trust and communicating effectively with executives, product and engineering leadership, and day-to-day users of our software.
• Passion for going above and beyond the call of duty and thriving in a fast-paced environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Bachelor’s degree from a 4-year institution.

Responsibilities

• Be on the front-lines and ensure our customers increase safety, efficiency, and sustainability of their operations with our IoT platform.
• Compose joint success plans with customers, outlining objectives, metrics, timelines, and removing barriers to achieving business value.
• Orchestrate executive business reviews with customers’ decision makers and our executive leadership to review past successes and align on goals.
• Conduct workshops with customers to understand current operations and recommend workflow changes to maximize Samsara product value.
• Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types.
• Serve as a mentor to the wider Customer Success and Support teams.
• Champion and embed Samsara’s cultural principles as we scale globally.

Skills

Enterprise SaaS

Account management

Strategic consulting

Technical product experience

Relationship building

Education

Bachelor's degree

Job description

Samsara is hiring an Enterprise Customer Success Manager to partner with top customers, shaping their journeys with our IoT platform. You’ll work across Sales, Support, Sales Engineering, and Product to ensure long-term value and strong relationships.

You will advise on customized solutions, lead executive reviews, and mentor teams while thriving in Samsara’s rapid-growth environment. This remote role serves public sector customers across the US and requires strategic, cross-functional