Remote Senior SAP IS-U Customer Service Consultant

EY; New Orleans (LA); Remote; USD 103,000 - 205,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k) plans

Paid time off options

Job summary

EY is seeking an SAP IS-U Customer Service Senior Consultant to design, configure, test, and implement customer-facing SAP IS-U solutions across the meter-to-cash lifecycle. You will translate requirements into functional designs and work with stakeholders to ensure successful deployments.

The role involves coordinating across Billing, FI-CA, Device Management, and contact-center systems, with travel up to 40-60% depending on client needs.

Qualifications

• Bachelor's degree required.

Responsibilities

• Gathering and analyzing requirements for customer and account maintenance, service requests, move-in/out, transfers, start and stop service.

Skills

SAP IS-U Customer Service

Business analysis

Stakeholder management

Communication skills

Travel readiness

Education

Bachelor's degree

Tools

SAP IS-U

SAP S/4HANA Utilities

SAP CRM / C4C

Job description

EY is seeking an SAP IS-U Customer Service Senior Consultant to design, configure, test, and implement customer-facing SAP IS-U solutions across the meter-to-cash lifecycle. You will translate requirements into functional designs and work with stakeholders to ensure successful deployments.

The role involves coordinating across Billing, FI-CA, Device Management, and contact-center systems, with travel up to 40-60% depending on client needs.