Remote Senior Property Claims Adjuster - Technical Expert

Hanover Insurance Group, Inc.; Hartford (CT); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Hanover Insurance Group, Inc. in Hartford, CT is seeking a Senior Technical Property Adjuster for a remote, full-time exempt role with field investigations.

You will independently manage highly complex field property service claims, including CAT response, requiring advanced investigation, evaluation, and negotiation skills with minimal oversight. The role involves travel on short notice, collaboration with legal, underwriting, vendors and agents, and ensuring regulatory compliance while

Qualifications

• Bachelor’s degree preferred or equivalent experience; typically 8+ years of industry experience.
• Recognized authority in negotiating highly complex claims; shapes and implements best practices.
• Fluent in Xactimate usage with level 3 certification or the ability to achieve.
• Strong knowledge of local geography, regulations, and public safety agencies, and ability to build rapport with insureds.
• Skilled in negotiation and developing strategies to influence outcomes; litigation and compliance awareness.
• Expert-level insurance knowledge with understanding of legal/regulatory frameworks.

Responsibilities

• Independently investigate highly complex field property service claims, including CAT response.
• Handle estimates on structures averaging $200-300k and claims up to $500k.
• Lead investigations, assess coverage, issue documentation, and escalate as needed.
• Collaborate with internal/external experts to evaluate claims and determine value.
• Lead cross-functional meetings and communicate complex information to diverse audiences.
• Mentor junior adjusters and contribute to training and best practices.

Skills

Xactimate level 3 cert

Advanced negotiation

Complex claims analysis

Regulatory knowledge

Education

Bachelor’s degree or equivalent experience

Tools

MS Office

Claims systems

Job description

Hanover Insurance Group, Inc. in Hartford, CT is seeking a Senior Technical Property Adjuster for a remote, full-time exempt role with field investigations.

You will independently manage highly complex field property service claims, including CAT response, requiring advanced investigation, evaluation, and negotiation skills with minimal oversight. The role involves travel on short notice, collaboration with legal, underwriting, vendors and agents, and ensuring regulatory compliance while