Remote Senior Program Manager — Customer Delivery

Celestica; Boise (ID); On-site; USD 140,000 - 190,000; Full time

Job summary

Celestica is seeking a Customer Business Unit Program Management Senior Manager to lead customer-focused programs, align delivery schedules, and guide product development projects, new product introductions, site transfers, and quality plans.

You will collaborate with Sales and Business Development to craft competitive quotes and drive follow-on work, manage financial performance, and ensure customer satisfaction through effective governance and cross-functional leadership.

Qualifications

• Eight or more years of relevant experience.
• Bachelor's degree in a related field, or equivalent combination of education and experience.
• In-depth knowledge of manufacturing processes, scheduling requirements, and supply chain management.

Responsibilities

• Serve as the primary interface between the customer and the company for managing specific programs to achieve objectives.
• Manage customer account profitability; forecasting, planning and monitoring efficiency, and execution of strategies.
• Collaborate with site teams to ensure product deliveries and quality meet requirements and that projects/programs remain on schedule.
• Oversee projects/programs, including MRP volumes, new product development, and contract execution.
• Coordinate and host regular program tracking meetings with customers and internal teams to maintain communication and progress reporting.
• Monitor current and planned programs to achieve revenue targets and address any out-of-plan conditions.
• Maintain frequent communication with customers to ensure satisfaction and gather performance feedback.
• Prepare and analyze customer surveys and self-assessments, resolving issues and acting as a customer advocate.
• Participate in forecasting, planning, pricing, contract development, and monitoring inventory impacts of order changes.
• Provide performance reporting and analysis for Operations and Customer Performance Reviews, developing plans to address any issues.
• Support account planning and strategy development, collaborating with Sales and Business Development to meet customer needs.

Skills

Supply chain management

Project management

Customer relationship

Negotiation

Cross-functional leadership

Forecasting

Data analysis

Conflict resolution

Education

Bachelor's degree

Tools

MRP systems

ERP/Contract management

Job description

Celestica is seeking a Customer Business Unit Program Management Senior Manager to lead customer-focused programs, align delivery schedules, and guide product development projects, new product introductions, site transfers, and quality plans.

You will collaborate with Sales and Business Development to craft competitive quotes and drive follow-on work, manage financial performance, and ensure customer satisfaction through effective governance and cross-functional leadership.